Can't clear password on my PRO 668

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xj2k1

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I bought a PRO 668 from RS when they were closing($200). Just got the RS software to recognize the SD card in the Scanner. BUT, when I try to clear the password or update the firmware it says there is no scanner detected. I'm running Windows 10. And I disabled the driver enforcement function. Formatted and reconfigured the SD card with the RS software. But for some reason, it doesn't detect the scanner. Any help is appreciated.
ThanksSCANNER ERROR.jpg
 
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Any help is appreciated.

Might need an older PC

 

xj2k1

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I did power it off. Also hit the "MENU" button while plugging in the USB cable. Gives the firmware versions. And says "Waiting for USB". I thought this unit was a demo. And that was why it was so cheap. I'm thinking now, it was a customer return. Anyone know who might work on these?
 

tvengr

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If you have a card reader in your computer, pop the SD card out of the scanner and work with it directly. That should eliminate any communication problem plus the data transfer is an awful lot faster than using a USB cable. I have had times where I had to try to send the data 3 times before the scanner was recognized.
 

Wackyracer

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I'm not positive but you may need to have the comport driver functioning. If you cannot set the clock via the pc, then it is not functioning. THat driver is needed for everything EXCEPT configuration transfers to the sd card.
 

Haley

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I'm not positive but you may need to have the comport driver functioning. If you cannot set the clock via the pc, then it is not functioning. THat driver is needed for everything EXCEPT configuration transfers to the sd card.

This happened to me once-----Wackyracer is right the driver might be the problem.
 

scansalot52

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WHISTLER will repair it for a fee

Worst case, and it was a customer who managed to get the store to make the return after the customer attempted to make the DMR modification and failed...or not. If and only if...and I have no way of knowing.......Whistler may be your only hope as described below...could be another $$$$. They can repair or restore. Don't shoot the messinger.
 
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