Did I mess up my KWD-5300CV?

[fontanei]

Kenwood KPT-300LMC - I was having a hard time understanding how the whole authentication worked and I might have dragged the KWD-300CV DMR conventional license into the left box and hit refresh and or authenticate....I really can't remember what I did.

Now, with the radio connected to the PC while the KPT-300LMC is up and running, I cannot drag and drop the KWD-300CV file into the left window.

What is the correct procedure to 'upload' licenses to the NX family of radios?

Thanks in advance

 

[WB5UOM]

If you dragged it there at first, it should shiw on the left side the licence and a value of 1of1 if you bought just 1 license.
if it IS there you cant drag and drop a 2nd time.
If you see it on left side, click to highlight it...then go click 'radio authentication'.
it will pop up with a message about 72 hours to change your mind..click ok
then you can 'refresh radio' and it now should be listed on right hand screen with the rest of the radio options
The left side will then say 0 if 1 remaining

 

[wd8chl]

Also, in the left hand box, near the center of the window, you can click on 'quantity' and it will sort by the number of license keys you have. You might have to click it twice to get the ones you still have at the top.
If the one you entered says zero, then it's in the radio.

 

[fontanei]

So I think I dragged the lic to the left box without having a radio connected to the laptop and clicked radio authentication.

I ordered another DMR lic and we'll see what happens.

 

[WB5UOM]

Well what dies the left side say?
maybe a picture for us?

 

[wd8chl]

So I think I dragged the lic to the left box without having a radio connected to the laptop and clicked radio authentication.

I ordered another DMR lic and we'll see what happens.

That would not cause a problem. It should have said that there was no radio connected-in fact you MUST hit refresh first, since you can have more than one radio connected if you have enough cables, and that let's you pick what radio to send it to, plus it updates their database, so that if you put a licenses in the radio, they know it and it verifies that it's legit.
So again, what does the quantity say? If it says 1/1, then the key is still in the computer, and did not go to a radio. If it says 0/1, then it went to the radio.
Connect the radio, then turn it on. (Don't connect or disconnect a programming cable to a radio unless it's off.) Hit refresh. If the radio is not connected, you will get a com port fail error. If it is, you'll see what features the radio has, and the model and serial number, on the right side.

 

[fontanei]

Sorry for the delay: I connected the programming cable with the radio powered off. I then powered it on and hit refresh. Nothing populates on the right side of the screen after pressing refresh.

 

[fontanei]

License file name: KWD-5300CV_____xxxxxxxx..jkefr

xxxxxxxx = numbers that include the date when I got the lic.

Product information:

 

[tweiss3]

What feature are you trying to use? DMR? You need to turn off NXDN or P25 and turn on DMR......

 

[WB5UOM]

Need to be under RADIO AUTHENTICATION to see radio licences
What you show there is SOFTWARE AUTHENTICATION correctly showing your D1N.

 

[wd8chl]

Sorry for the delay: I connected the programming cable with the radio powered off. I then powered it on and hit refresh. Nothing populates on the right side of the screen after pressing refresh.

View attachment 167603

You're on the wrong screen. Go to Authentication->Radio. Then hit refresh.

 

[fontanei]

Ok, so the problem I was having was that the software (D1N) was authenticated but the account, my kenwood account, wasn't because I didn't have an jkefa account file.

Once I got the account authenticated I was able to load the DMR entitlement into the radio.



So its all good now.

Thank you all who helped me.