FIRE DEPARTMENT DISPATCHING

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Colin9690

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Hi,

I live in Central Ohio and I have a question. I was listening to Delaware County FD Dispatch, a rural area. They were dispatching units to a reported barn fire. The dispatcher had to sound the tones 5 TIMES to get a whole station and a tanker to respond! They finally responded after the 5th tone to their station. I hear this quite frequently too, usually 2nd or third tone. Why are they slow? One time, after like the 9th tone of something like that, they just gave up on one station. Can anyone explain this?

Thanks,
Colin :D
 

mlevin

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Most volunteers don't have a stand by crew at the station. The volunteers have to respond to the station in their vehicles to then drive the apparatus to the scene. Around these parts when a voly station fails to respond after three minutes the dispacther will automatically send the next due unit.
 

INDY72

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Mo siad it best....

Volunteer stations rarely have "in house" personnel. A lot of vollees have other full time real jobs, and thus if paged at work, can not respond unless thier employer has siad they may bail for a page.... Not to mention that pages can happen at all hours, and some folks are heavy sleepers. As a vollee I can tell you also, that once paged out, we have to get someone to the station, and get the trucks rolling, and en route.... as well as those of us that have to go directly to the scene from iether school, work, or home.
 

Colin9690

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O... I never thought of that. The time when the dispatcher sounded the tones more than 5 times was in rural county which is a very rural area. So that pretty much explains it.

Thanks,
Colin :D
 

Mylan

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It sounds to me like Delaware County needs to get a new system of response.... I mean tone out 1st due dept. or co. -----second tone after 3 or 5 depending on the known severity and if no radio response before second tone, automaticly call out second due company....(time does matter in certain cases).... thats the way they do it in Belmont county...and I have to hand it to the volunteers everywhere for their dedication.... YOU ARE APPRICIATED...... It takes special people to get up at 4 am for an ems run or service call...
 

johnvassel

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Protocol here is 4 mins after first tones, if no response, a 2nd tone is sent. 4 mins later, mutual aid will be toned out.
4 am calls are never the worry, we're all home. It's the 1:30 in the afternoon calls when manpower is scarce.
I cannot imagine 5 sets of tones, unless they varied somewhat, for different stations/personnel sets.
Some of our county depts run fire and ems, and have seperate tones for both.
Years of listening to the radio, even the teenagers can figure out who's being toned out just from the sounds :)

john
 

indepmo

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I used to live in a town with a volunteer fire dept.
The house across the street from the fire dept. burned to the ground...
 

johnvassel

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indepmo said:
I used to live in a town with a volunteer fire dept.
The house across the street from the fire dept. burned to the ground...

I can do you one better, our f.d. building burned in 95. Equipment got out, and we saved just enough to allow us to have to rebuild in our cramped space. Lucky us eh?

john
 

BoxAlarm187

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indepmo said:
I used to live in a town with a volunteer fire dept.
The house across the street from the fire dept. burned to the ground...

Perhaps it would have not burned if it was a career department? :roll:
 

Jay911

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indepmo said:
I used to live in a town with a volunteer fire dept.
The house across the street from the fire dept. burned to the ground...

Being that I work for both a volunteer fire department and a career one, I don't feel i can let this comment stand.

Indepmo, whether you meant it or not, that statement implies that volunteers put the people in their communities at risk, and quite frankly, nothing could be further from the truth. Volunteers end up covering an area that otherwise wouldn't be covered at all.

My volunteer station once had a fire that was two blocks away - literally within sight of the station. The house was lost, but only because it had been burning for several hours before there was any outside indication that there was a fire. I was on the interior attack crew and fought hard to save what we could, but the fire was too intense.

On the other hand, a fire station for my city responded to a house fire within 2-3 blocks of their station earlier this week. It did over $1.5 million in damage, despite quick attack and a second alarm bringing in more crews. The fire had gotten into the attic and was burning fiercely, to the point that it broke through the roof as crews were trying to ventilate it.

Furthermore, with regards to the topic of firehouses burning, that's happened here before too. Things have been changed so that the culprit (the kitchen stove) and other sources can't cause this kind of situation any more.

As for the original poster's query.. Volunteers generally aren't dedicated to the fire service 24/7. (I mean, they're dedicated, but that's not their exclusive job.) There is one volunteer department here where they arrange full-time staffing 24/7, but that's not the norm. Most volunteer departments actually have staff in the station ready to respond fairly infrequently, if at all. My department staffs the station 24/7 on weekends, because we're a fairly touristy area and that's when the lion's share of our calls occur. We occasionally have some people who take it upon themselves to attend the station in the middle of the week, but that's their perogative, if they have the time and resources to do so.

As for it taking 5 sets of tones... that kind of raises an eyebrow for me. Similar to another poster, our policy here is acknowledgement of the page within 2 minutes; if not, another page, and if no reply within 2 minutes of that, the next-in station is dispatched. If no one (or an insufficient crew) answers after 2 pages, they're not likely to answer the call of 3 more.

On the other hand, I have (as a dispatcher) sent more than two sets of tones for a department, most usually at their request. Some departments may have 'informal' duty crews who know they are to respond on the first page, and the rest of the crews will respond as requested later on. It's not outside belief for me to make a third page specifically asking for a pump operator or an aerial operator or some such.
 

BoxAlarm187

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Jay said:
indepmo said:
I used to live in a town with a volunteer fire dept.
The house across the street from the fire dept. burned to the ground...

Being that I work for both a volunteer fire department and a career one, I don't feel i can let this comment stand.

Indepmo, whether you meant it or not, that statement implies that volunteers put the people in their communities at risk, and quite frankly, nothing could be further from the truth. Volunteers end up covering an area that otherwise wouldn't be covered at all.

Jay, thanks for taking the time for typing what I juat get so tired of trying to explain to people. I'm also a career firefighter, and a volunteer fire chief, and get to personally see both sides of this issue.

People don't want to take into account the amount of time that the fire has been burning before the 911 center is notified, the call processing & dispatch time, volunteer response from home if the station is not staffed, and things of that nature.

Fires that occur at night in unoccupied structures can prove to be difficult to fight. Most people are in bed, and a fire can go unchecked until fire is actually visible to a passerby on the street, and by this time, there is a good chance that the fire has already taken control of the occupancy.

Again, fires can occur across the street from a career or volunteer department with either positive or negative outcomes. Thanks for taking the time to explain, Jay!
 

scanfan03

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Jay, you said what I was thinking!! :!: :!: I am not a volunteer firefighter myself, but hopefully soon to be, but I do listen to them and know somewhat how they work, I also listen to HFD which is staffed 24/7 and houses burn down in either case, sometimes the VFD does a better job than the carreer department. I can't believe that someone would put VFD's down because of what they do for FREE. Did I emphasize FREE enough? :?: :?:
 

johnvassel

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scanfan03 said:
Jay, you said what I was thinking!! :!: :!: I am not a volunteer firefighter myself, but hopefully soon to be, but I do listen to them and know somewhat how they work, I also listen to HFD which is staffed 24/7 and houses burn down in either case, sometimes the VFD does a better job than the carreer department. I can't believe that someone would put VFD's down because of what they do for FREE. Did I emphasize FREE enough? :?: :?:

I cant think of anyone who does it for 'the money'. Free or not, we train..train..and train again. Calls that come in 'fire through the roof' (balloon construction) are immediate losers, but still a full out response is made. It can happen to full time as well as vollie or part-paid depts.
Our biggest hangup is daytime help, and it's getting worse instead of better. Good luck on the volunteer firefighting quest, I'm sure they could use you, and it will be one of the most fun and rewarding ventures you could take on.

John
 

radio259

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:roll: I am a 25 year volunteer.. We had a call at around 7 at night, for a working kitchen fire a month or tow ago. Only had 4 persons in station. We never know how many to expect for a call, and time of day around here does not seem to matter. a call yesterday at around 10 am brought 13 firefighters to the station. a car fire a few hours later only had 5.

We train one day a week. Some nights the house is packed with 25 firefighters. next week for an vehicle air bag class you may get 6. And only two are officer

We jsut hope for the best, and when needed, rely on mutual aid from our neighboring departments.

PB
 

Colin9690

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I have another question for you guys. When i am listening to a rural dept on my scanner, after they are dispatched, they say things like liutenant 361, or Captain 441 is responding. Why dont they say Ladder, Engine, or whetever responding? Does this mean they are respond in their personal vehicle to the station, then get in the fire trucks?

Thanks Again
 

FPO703

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In some communities, the OIC (Officer in Charge) whether Lt, Capt, Chief, whatever is in a seperate vehicle. Kinda like the Batallion Chiefs in Columbus and other areas.

Just like EMS 461/462 in Delaware County. They are the EMS Supervisors for the County. They most likely will be responding in a department owned vehicle to whatever incident.
 

BoxAlarm187

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We have a lot of departments in Virginia that will assign radios to thier line officers. It lets the dispatcher and other members know that they're enroute - either to the station, or to the scene - via personal vehicle.
 
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