Howdy,
I had a heck of a time updating my CPU firmware from version 3.3 to 3.5. This post is to explain a solution that might work for you and to demonstrate the errors that might benefit from this solution. To help people who might be having this problem find this post, I want to be verbose in describing the problem.
I have a WS1080, but this should apply to at least the 1080, 1088, 1095, 1098, TRX-1, and TRX-2.
I've updated my CPU and DSP a number of times. Certainly, I experience connection issues from time to time, but I can generally accomplish a firmware update. This time, it just wasn't happening.
I first tried on my Windows 7 laptop (the most reliable for connecting to the scanner). EZ Scan could communicate adequately enough to determine the scanner firmware version and initiate the update. However, once it started, the device dropped out on the computer and then Windows popped up with "Unrecognized device." It was as if the scanner disconnected to enter the update mode and wasn't able to reestablish a proper connection.
Anyways, I was left in a standoff. The scanner was waiting on EZ Scan and EZ Scan was waiting on the scanner (eh, this happens at the store with the credit card machine all the time: It tells me waiting on the cashier, meanwhile, her console is saying it is waiting on me...).
I had to remove the batteries to get out of this screen. I tried a couple more times with the same result. I did not try to update the DSP from this computer.
Then I moved to Windows 10. Fortunately, the errors I received on that machine gave me a little more to go by. I was finally able to find the solution from threads relating to older models of the scanner.
The scanner was able to communicate with EZ Scan to set the clock, and EZ Scan determined the CPU firmware version. However, it too failed during the update process, only at a different point:
Status: Port open, Initializing...
And there was a pop up window:
No Communication
No Data received from the scanner.
Please restart this process (Mode).
The scanner display did not change from the idle connected to computer state.
I then tried to update the DSP firmware. I accomplished that without any problems. I set off to search the internet (since this was likely a scanner issue, not a driver, cable, or OS issue). I found some posts relating to the Pro-688 and PSR-800 that helped.
To solve this problem:
With the scanner off and unplugged, hold down the menu button while you plug it into the USB cable. The scanner should then launch in CPU Update Mode. You should be able to successfully upgrade the CPU Firmware through EZ Scan while the scanner is in this mode. It will look something like this:
After I was done, I wanted to confirm the DSP upgrade, and I received this error (and the wrong Scanner DSP Version, which was interesting):
No scanner found
Unable to exit CPU Update mode. Please check to ensure that the USB Cable is connected to your computer and your scanner and try again.
I removed the scanner, plugged it back in, and then it successfully showed the correct DSP version.
You can also exit the CPU Update mode by pressing the menu button again, which will bring your scanner back to the "charging" screen.
I hope this helps someone. It took 2-3 hours for me to complete this upgrade. Due to the difficulty of updating the firmware, which many people face, it would be advantageous if updates were vetted and tested to limit the number of repetitive updates in a short amount of time. Perhaps a beta version system could be developed for those who want to latest features just as soon as possible, even if there might be bugs in the update.
I had a heck of a time updating my CPU firmware from version 3.3 to 3.5. This post is to explain a solution that might work for you and to demonstrate the errors that might benefit from this solution. To help people who might be having this problem find this post, I want to be verbose in describing the problem.
I have a WS1080, but this should apply to at least the 1080, 1088, 1095, 1098, TRX-1, and TRX-2.
I've updated my CPU and DSP a number of times. Certainly, I experience connection issues from time to time, but I can generally accomplish a firmware update. This time, it just wasn't happening.
I first tried on my Windows 7 laptop (the most reliable for connecting to the scanner). EZ Scan could communicate adequately enough to determine the scanner firmware version and initiate the update. However, once it started, the device dropped out on the computer and then Windows popped up with "Unrecognized device." It was as if the scanner disconnected to enter the update mode and wasn't able to reestablish a proper connection.
Anyways, I was left in a standoff. The scanner was waiting on EZ Scan and EZ Scan was waiting on the scanner (eh, this happens at the store with the credit card machine all the time: It tells me waiting on the cashier, meanwhile, her console is saying it is waiting on me...).
- EZ Scan: Status: Entering update mode (Waiting for scanner)...
- Scanner: CPU SW Upgrade: Waiting for USB
I had to remove the batteries to get out of this screen. I tried a couple more times with the same result. I did not try to update the DSP from this computer.
Then I moved to Windows 10. Fortunately, the errors I received on that machine gave me a little more to go by. I was finally able to find the solution from threads relating to older models of the scanner.
The scanner was able to communicate with EZ Scan to set the clock, and EZ Scan determined the CPU firmware version. However, it too failed during the update process, only at a different point:
Status: Port open, Initializing...
And there was a pop up window:
No Communication
No Data received from the scanner.
Please restart this process (Mode).
The scanner display did not change from the idle connected to computer state.
I then tried to update the DSP firmware. I accomplished that without any problems. I set off to search the internet (since this was likely a scanner issue, not a driver, cable, or OS issue). I found some posts relating to the Pro-688 and PSR-800 that helped.
To solve this problem:
With the scanner off and unplugged, hold down the menu button while you plug it into the USB cable. The scanner should then launch in CPU Update Mode. You should be able to successfully upgrade the CPU Firmware through EZ Scan while the scanner is in this mode. It will look something like this:
After I was done, I wanted to confirm the DSP upgrade, and I received this error (and the wrong Scanner DSP Version, which was interesting):
No scanner found
Unable to exit CPU Update mode. Please check to ensure that the USB Cable is connected to your computer and your scanner and try again.
I removed the scanner, plugged it back in, and then it successfully showed the correct DSP version.
You can also exit the CPU Update mode by pressing the menu button again, which will bring your scanner back to the "charging" screen.
I hope this helps someone. It took 2-3 hours for me to complete this upgrade. Due to the difficulty of updating the firmware, which many people face, it would be advantageous if updates were vetted and tested to limit the number of repetitive updates in a short amount of time. Perhaps a beta version system could be developed for those who want to latest features just as soon as possible, even if there might be bugs in the update.
