G5 "save" button not working

[Agent713]

All the sudden today my MBox/save (red colored square 🟥 ) button stopped working. Which means I can scroll to new zones, but can save them. I've tried the 3-button reset to no avail. Any ideas?

Thanks in advance.

 

[Agent713]

Oops, I mean I CAN'T save when I select new zones. I've taken the battery out, did the 3-button reset, and reloaded the codeplug. The button still doesn't work.

 

[FishScan]

Make sure you are selecting the zone with the joystick button, them save with the red button.

 

[Agent713]

Yeah unfortunately the problem persists. I'm able to select it fine, the save button just doesn't work and it doesn't save.


FYI historically I've selected the zones with either the joystick or the blue triangle button next to it, they both work.

 

[CanesFan95]

Is the physical button not working / making contact? Try pressing it alone to get into the Message Box and see if it works?

 

[Agent713]

Nope, not working at all. Pressing it has no effect, whether it's Message Box or Save.

I don't get it. It was working fine, was sitting in the cup holder, picked up to switch Zones and it wouldn't save.

 

[CanesFan95]

So I wonder if that's a physical hardware issue and the button has stopped making contact. Is the pager still under warranty?

 

[Agent713]

Yeah still under warranty, so I'll be sending it in. Was hoping it was an electronic bug that could be corrected by a reset or codeplug overwrite or something, but looks like that's not the case. Bummed.

 

[Agent713]

I will add that the speaker has been giving me a problem (sounds blown) ever since I started using the belt clip last week. I've had the pager a year and never any issue. However, I read in these forums that loosening the battery screws may fix the speaker issue (and it did). I'm wondering if the belt clip puts pressure on the case, thereby causing speaker issues but ALSO a physical connection issue with the button.

I find it suspect the speaker issue and the button issue happened right as I started using the belt clip after having no belt clip and no issues for a year of owning.

 

[blackbelter]

Are you speaking of the supplied belt clip? I believe there are two different sizes of the belt clips offered by the unication.I have the original belt clip however there is a lower profile clip to accommodate the pager fit better in the nylon case.

 

[Agent713]

Yes, whatever OEM belt clip was supplied when I bought the pager new last year from East Coast Pagers.

 

[blackbelter]

Please let us know the outcome of your communication with the dealer.

 

[CanesFan95]

Sucks to have to send it back for a warranty and wait. I bought from East Coast Pagers and they seem legitimate. Or does it have to go to the manufacturer? At least you can have 'em go ahead and look at all the issues while it's in.

 

[blackbelter]

Although I have not had an issue, these small buttons and the joystick feel flimsy and occasionally non responsive. Due to the operations of these pagers, we use these buttons constantly to switch zones, save or hold/bloc. Occasional failure of the charging mechanism is another well documented issue.

 

[JSsignal16]

Oops, I mean I CAN'T save when I select new zones. I've taken the battery out, did the 3-button reset, and reloaded the codeplug. The button still doesn't work.

Is the pager showing the solid yellow on duty icon on the top bar?

 

[JSsignal16]

Is the pager showing the solid yellow on duty icon on the top bar?

You may need to flash the pager with an older firmware and reflash with current firmware fix it it will erase your current profile and messages so make sure you back those up first