GRE Representatives addressing P25 decoding issue?

[cellphone]

Are there any GRE representatives on this forum? Are any GRE representatives taking action regarding a potential P25 decoding issue?

http://www.radioreference.com/forums/showthread.php?t=84626

I am a happy BCD396T owner. When the 396 was first introduced there were several problems (Silk screen issue, P25 decoding on talkgroups over 5000, Fire tone-out on frequencies with DCS / CTCSS, EDACS end beeps, and probably a few others). When these issues were brought up on the Uniden boards, there was a Uniden rep that was actively addressing the issues. In my opinon, Uniden’s reaction to all of these issues was exceptional and this speaks a lot for their customer service. Browsing the GRE threads, I am not seeing this dedication from GRE. Uniden has a rep that actively participates in discussion about issues and obviously has the contacts within the company to have the issues resolved.

One of my outstanding complaints with my BCD-396T is the P25 audio quality. I am interested in the PSR-500 if it can exceed the quality of P25 audio, both on conventional and trunked systems. Browsing this thread, I have some serious concerns about a P25 decoding issue and very little involvement from GRE to address the issue.

I don’t mean to flame, but in my opinion, Uniden has upped the bar when it comes to directly addressing concerns of their customers. I feel that GRE should follow and provide direct support and feedback to their customers on this site.

 

[SKINNY1]

I've had my PSR-500 now for three days and it works great on the p25 system here in Kansas. Audio sounds good, no problems decoding.

One happy camper

Rick

 

[LEH]

Cellphone,

Here, here.

 

[NYG]

I haven't seen a rep from GRE on the board but apparently they are very aware of the issues presented here. If you read the post release thread for the PSR-500 cpunut is kind of like a proxy in some instances. From the info he presented GRE will have new firmware available very soon. Some issues have been identified and fixed and the new firmware is in final testing.

 

[DaveIN]

I feel that GRE should follow and provide direct support and feedback to their customers on this site.

Maybe you should read this post: http://www.radioreference.com/forums/showpost.php?p=637806&postcount=469

Edit: Or this one: http://www.radioreference.com/forums/showpost.php?p=637299&postcount=455

It may not be as direct as you would like, but it looks like an answer is forthcoming.

 

[cellphone]

I appreciate the feedback from CPUNUT. If it were not for his posts, the consumers would be in the dark regarding the progress of addressing the issue. Looking at the threads, CPUNUT was involved in Beta testing, but I am not sure if he is a direct representative for GRE. He is definitely providing a great service for GRE, but I still feel that support and updates should come from someone within the company, that works along side the development team. Internet forums are changing how customer service representatives should interact and address customer concerns.

--Joe

 

[kikito]

.....but I still feel that support and updates should come from someone within the company, that works along side the development team. Internet forums are changing how customer service representatives should interact and address customer concerns.

--Joe

But how long has this scanner been out? a week maybe two? Give them some chance to validate the claims, research the problem and come out with a solution. We can't have instant response on everything....

BTW, I'm one of those affected by some of the issues.

 

[kikito]

I don’t mean to flame, but in my opinion, Uniden has upped the bar when it comes to directly addressing concerns of their customers. I feel that GRE should follow and provide direct support and feedback to their customers on this site.

But even Uniden took about 2 weeks to address a major issue when the BCD396T first came out. I was one of those affected by the >5000 talkgroup issue on P25 systems. Anyone remember that?

 

[Dubbin]

But how long has this scanner been out? a week maybe two? Give them some chance to validate the claims, research the problem and come out with a solution. We can't have instant response on everything....

BTW, I'm one of those affected by some of the issues.

And how long has it been in beta testing... This is something that should have NEVER happened. Without someone from GRE here in the forums we have no idea (other then here say) what they are doing.

 

[kikito]

And how long has it been in beta testing... This is something that should have NEVER happened. Without someone from GRE here in the forums we have no idea (other then here say) what they are doing.

And again, how and why did it happen with Uniden also? If you ask me, Uniden bugs were a lot more obvious and head-scratching as to how it got past beta testers at the time.

Anyway, I can see where this thread is going and before it turns into a "brand bash fest", I'll say that I defend or criticize both brands as appropriate, most of the time I try to do it in constructive manner, if you know what I mean....

Maybe we'll get a bug free radio when Microsoft puts out a bug free, secure version of Windows.....

 

[PC_Medic]

And how long has it been in beta testing... This is something that should have NEVER happened. Without someone from GRE here in the forums we have no idea (other then here say) what they are doing.

I spent a great many years working upper level support for a major consumer electronics and computer peripherals manufacture. I can tell you that no matter how hard you try to be sure a product is 100% before its launch date, things sneak by.

While the PSR-500 may have been in BETA for some time, with the vast number of systems and configurations I can see how it could be released and then issues be discovered in certain systems/areas.

Believe me I would like to see a quick fix just as much as the next gut and maybe more than some as I am one of those that purchased one to find it has a problem on one of the systems in my area. However, it was just released 10 days ago and at this point I have heard enough here regarding the fact that they (GRE) are aware of the issue and working on a fix.

At this point I would rather the engineers spent time working on the issue rather than fielding questions here in the forums.

 

[PC_Medic]

Maybe we'll get a bug free radio when Microsoft puts out a bug free, secure version of Windows.....

Oh man... we're screwed!

 

[scannerfreak]

I spent a great many years working upper level support for a major consumer electronics and computer peripherals manufacture. I can tell you that no matter how hard you try to be sure a product is 100% before its launch date, things sneak by.

While the PSR-500 may have been in BETA for some time, with the vast number of systems and configurations I can see how it could be released and then issues be discovered in certain systems/areas.

Believe me I would like to see a quick fix just as much as the next gut and maybe more than some as I am one of those that purchased one to find it has a problem on one of the systems in my area. However, it was just released 10 days ago and at this point I have heard enough here regarding the fact that they (GRE) are aware of the issue and working on a fix.

At this point I would rather the engineers spent time working on the issue rather than fielding questions here in the forums.

Good Post

GRE is aware of the issue. I can assure you they are here in the forums.. Lets continue this in the 500 thread as it's already being discussed there at length..