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Harris Technical Service Memo VOL 40 #3 | XL portables may display a USB symbol within a red stop sign
Category: Portables
Subject: XL portables may display a USB symbol within a red stop sign
Summary: A red stop sign with a USB symbol (Figure 1) indicates that radio firmware is corrupted, and the operating system cannot start. The radios USB connection will not be recognized by the computer. This may appear if a firmware update is interrupted by battery failure, PC shutdown, disconnected cable, etc.
Action: Perform the steps in section A to reload the firmware, if that does not work go to section B.
Category: Portables
Subject: XL portables may display a USB symbol within a red stop sign
Summary: A red stop sign with a USB symbol (Figure 1) indicates that radio firmware is corrupted, and the operating system cannot start. The radios USB connection will not be recognized by the computer. This may appear if a firmware update is interrupted by battery failure, PC shutdown, disconnected cable, etc.
Action: Perform the steps in section A to reload the firmware, if that does not work go to section B.
A.1. Hold the lower YELLOW button and PTT switch and power-up the radio
2. The radio should go into a WIFI Client mode (Display says "WIFI INSTALL ACTIVE")
3. Open RPM2 and see if the XL-200P USB connection now appears
4. If the USB connection appears, then reload the XLP firmware
B. If the USB connection does not appear or re-loading the firmware does not recover the XL-200P, contact TAC for further instructions. After evaluation, TAC engineers may be able to restore the radio using a remote desktop session. You must have or obtain a part # 12082-0415-A1 XL-200P logging cable (Figure 2) with TWO USB connectors at one end for this recovery procedure. If you don't have this logging cable or TAC determines the radio is not a candidate for remote recovery you will need to send it back to Harris for repair.
2. The radio should go into a WIFI Client mode (Display says "WIFI INSTALL ACTIVE")
3. Open RPM2 and see if the XL-200P USB connection now appears
4. If the USB connection appears, then reload the XLP firmware
B. If the USB connection does not appear or re-loading the firmware does not recover the XL-200P, contact TAC for further instructions. After evaluation, TAC engineers may be able to restore the radio using a remote desktop session. You must have or obtain a part # 12082-0415-A1 XL-200P logging cable (Figure 2) with TWO USB connectors at one end for this recovery procedure. If you don't have this logging cable or TAC determines the radio is not a candidate for remote recovery you will need to send it back to Harris for repair.
