Customer has replaced radio with new XPR5550e. The Knox box was working with previous XPR radio. Now Knox display is showing error message that not all digits decoded. Some are being decoded so audio is getting to the box at an appropriate level. Is there in the 5550e any type of audio profile that might cut high freqs or low freqs that my prevent decoding of specific digits.
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XPR Knox Box not decoding DTMF
- Thread starter kb4he
- Start date
Firebuff880
Member
Yes, there are any number of new options in the Configuration that might affect this -
RadioGuy7268
Member
Do you have access to the old XPR profile? Where are they pulling RX audio for the lockbox decoder? Assuming they are using the rear accessory connector - pay attention to the coding for Pin #11 which can be set for either filtered or flat audio. They could also be using one of the programmable I/O pins.
Lots of guessing if you don't have access to the original setups.
Lots of guessing if you don't have access to the original setups.
fire_master_21
Member
Just because it is new doesn't mean it is sending DTMF clear enough. I have radios need alignment right out of the box.
I should have been more clear in my initial post. I don't have any access to the code plugs. We are the console vendor. Motorola shop told Chief it was a console problem and check with us. After my initial post, I found out boxes connected to other 5550e radios are decoding fine. I advised Chief to go back to their dealer and compare code plugs and they would probably find their problem. Thanks to all for the info and responses.
