KPG-D1N FPU/ASK Error

[novaman64]

Please bare with me as this is new to me radio and software. I picked up a NX-5700-K, then purchased the KPG-D1N wideband license from a dealer (planning on adding a 5800bk2 in the near future). I got my license activated, was able tp update the radio firmware (v5.10) and then load in some channels. Last night I went through adding some channels and making scan lists and just overall dorking with the software/cofnig. This morning I brought my laptop out to my shop to try and program in the changes I had made last night, and when I plugged in the programming cable, I had the ability to read, but not to write to the deck. I rebooted the KPG-D1N software and got the following error message:

The FPU cannot start in ASK Mode since an Access Key is not connected, or the FPUattempts to start by connecting to an Access Key which is under one of the following conditionsL
If an Access key of other models is connected.
If an Access key not supported by this FPU version is connected.
If an Access key of unsupported System Type is connected.
If an Access key not matching the License ID of this FPU is connected.
If an expired Access Key is connected.
The FPU starts after ASK Mode is disabled.

Any advice on where to start?



As a side note, my 5700 has the following activated features:

KWD-5000CH (4000CH)

KWD-5001FP (Front Panel Program)

KWD-5002SD (SD Memory Card Slot)

KWD-5003BT (Bluetooth Data)

KWD-5004MR (Multi RF Deck)

KWD-5005AE (SCM Board Control)

KWD-5006DE (DES 4 Keys)

KWD-5500EE (ENHANCED ENCRYPTION)

KWD-5100CV (P25 Conventional)

KWD-5104AP (P25 OTAP)

KWD-5105VT (P25 Voting Scan)

KWD-5107EE (P25 Enhanced Encryption)

KWD-5200CV (NXDN Conventional)

KWD-5201TR (NXDN Type-C Trunking)

KWD-5204AP (NXDN OTAP)

KWD-5300CV (DMR Conventional)

KWD-5304AP (DMR OTAP)

 

[MTS2000des]

Is your laptop on the Inernet? Sounds like the KPG isn't able to call home and validate the license/keys.,

 

[kd4efm]

Under setup in d1, turn off the ASK check mark.
Then restart d1.

 

[novaman64]

Is your laptop on the Inernet? Sounds like the KPG isn't able to call home and validate the license/keys.,

I will double check when I get home, but normally its always online.

 

[novaman64]

Under setup in d1, turn off the ASK check mark.
Then restart d1.

That fixed the error message, thank you.

Still couldn't upload a config to the radio (greyed out). Turns out you shouldn't check the "Multi RF Deck (KWD-5007RC)" box in the product info screen if its not configured as such, yet....