L.A. County Sheriff’s computer dispatch system crashes on New Year’s Eve
- Thread starter jland138
- Start date
patin
Member
I noticed that new years eve and new years day they went back on self dispatch all day
jrothwell
Member
This article is so dramatic...so, the call-taker needs to take the call down and use their voice to dispatch the unit...what's the big deal? Some increased radio traffic, but it's manageable...I wouldn't call it a "'scary' problem to grapple with".
Sure, sort of like the point of sale goes down in the grocery store so all the cashiers have to send runners out to the aisles for prices and add everything up on the calculator and take cash only. And the lines are backing up. And throw in a random every 5th customer in the backed up line has something in their cart that will prevent an exigent situation so they need to be identified and processed quicker. Meh, some increased traffic but manageable.
Every system/organization should have a capacity to successfully fail. In this case, fallback to paper in the dispatch office and radio. But this situation was known for years, the CAD has code that can't handle 2025, so it reverted back to 2003. Is the CAD back online, because it sounds like this will be an outage for a few months at least if it's a true end-of-life code situation. The IT department's failure to build capacity by identifying this well in advance, budgeting for it and planning for the change, is abysmal. Further failure that if this was identified and known in advanced, it should not have been a surprise to a single person and everyone should have preemptively failed over to the alternate paper solution. This is so embarrassing for those of us in the profession who at least try to have our stinky stuff in order.
patin
Member
You have to remember once the system is back up they have to ENTER ALL THE CALLS into the SYSTEM MANUALLY and that's time consuming
karldotcom
Member
If you are on Twitter check out CeCeWoods tweets - she broke the story on New Year's Eve.
https://x.com/ceceswoods
https://x.com/ceceswoods
https://x.com/ceceswoods
https://x.com/ceceswoods
Dept executives were warned many times over the last 25 years this was going to happen. The two deputies who designed this system straight up told them the system would die an unrecoverable death before 1/1/2025. Succeeding generations of executives continued to kick the can down the road for someone else to figure out how to pay for it. Now they ran out of road.
except its on a department with 34 patrol stations/bureaus. Handling thousands of calls for service every day. There is no way to back up any of this information too. Call histories, all gone. No way to enter new ones. No way to track hazardous locations. No modern CAD functions at all.
dispatchgeek
Control channel goes "brrrrr"
There's a lot more going on with computer aided dispatch than your take on it. In a department of this size, CAD touches all facets of the operation. This will cause log jams in records, delay court cases, not allow detectives the historical info they need and most importantly affect officer safety. The lack of "silent dispatching" means the radios are busier, which can make it harder for the officer that needs immediate assistance. Radio resources in a large agency are a finite resource in both radio spectrum and personnel. LASD has functioned with CAD for decades; a sudden shift away from it is a major issue.
dispatchgeek
Control channel goes "brrrrr"
Best I have is this tweet.
Attachments
patin
Member
SYSTEM back up and RUNNING
kny2xb
Member
Los Angeles County sheriff’s dispatch system gets a temporary fix
Deputies can once again receive calls for service through their patrol car computers, according to a Friday statement from the department.
www.dailynews.com
monitor142
Member
Sheesh...key words "TEMPORARY" Sad...
