Lex L11 low call volume from mic?

[62Scout]

Yes, I know these things aren't radios in the traditional sense, but no one on "smartphone" forums have any idea these exist, and I've seen a couple other threads about them here, so...

I picked one up 2nd hand for personal use, and I really like it overall except for phone calls. Using both in "normal" phone to ear and speakerphone results in very low volume from the mic. Left voicemails for myself on other lines, and while audio is clear, it's very low volume. Have to turn the volume all the way up on my other phone to even hear it, and it's nearly impossible to hear from my smartwatch (other calls/voicemails are fine).

I've updated the Lex to Android 11 using the update from Motorola, and have been all through the settings trying to find a way to boost mic volume with no luck. I also enabled Android Developer Mode, with nothing found in there relating to mic audio.

Is there something I'm missing? Or maybe something like overly aggressive noise cancelling that I can't adjust out without the RM software? Or did I maybe just get sent a bad phone altogether?

 

[jeepsandradios]

Mine works fine. Not had anyone tell me audio was low. I'd suspect maybe a bad mic or something.

 

[62Scout]

That's pretty much what I figured, and started the returns process. Thanks!

 

[Motoballa]

I'm a little late but may have an answer. For mine what I've discovered is my "PTT audio profile mode" does affect phone calls and not just radio usage. There are two options you can enable with it turned on: "Howling suppression" and "PTT enhanced noise suppression" anytime I turn howling suppression on it tanks my microphone volume and is extremely hard for others to hear me. It's not even smart where once it detects howling it'll lower the volume, instead it just outright has it lowered all the time. Again this goes for PTT over Bluetooth to the radio, using Zello, or phone calls.

I didn't need RM to adjust this setting, the top pull down menu allowed me to add it as an option and then edit it.

I'm sure you've already returned it but if you get another one at any point down the line and still have an issue, make sure that's disabled.