My BCD 436 is missing?

[hotmill57]

Hello Uniden.
I am forced to write on this forum because there is no news from you about my BCD 436 unit being repaired.
A year ago I sent an email to Uniden to ask if my unit could be repaired because I live in Indonesia.
Then the answer was yes as long as the unit was sent to Uniden Repair with the address Roanoke TX.
Because I just found a friend who could bring it and send it to Uniden, I just sent it on April 4, 24 via UPS Ground.
Then I sent an email notifying the shipment. Apparently Uniden replied that they had moved to a new address in Flower Mound. TX.
I asked my friend as the sender to ask for a resend if the package was returned. It turned out that UPS Ground automatically redirected the package to a new address in Flower Mound TX and was received on April 10, 24 at 3.14 and there was proof of tracking.

The problem is that I repeatedly sent letters asking Uniden support about my unit but until now there has been no news...

Maybe I don't understand the delivery problem, but logically, if it has been received at the same address as the Uniden office, now of course there will be someone to receive and store it.

Once again sorry I had to write in this forum.

 

[trentbob]

Mmm.. perhaps the Uniden representative on radio reference @JoeBearcat might be able to intervene and help, in the past he has said that he has no control over repair department and it's not in his purview but it's certainly worth a try if he sees this thread.

Maybe he could make a phone call and rattle someone's cage.

 

[donc13]

Hello Uniden.
I am forced to write on this forum because there is no news from you about my BCD 436 unit being repaired.
A year ago I sent an email to Uniden to ask if my unit could be repaired because I live in Indonesia.
Then the answer was yes as long as the unit was sent to Uniden Repair with the address Roanoke TX.
Because I just found a friend who could bring it and send it to Uniden, I just sent it on April 4, 24 via UPS Ground.
Then I sent an email notifying the shipment. Apparently Uniden replied that they had moved to a new address in Flower Mound. TX.
I asked my friend as the sender to ask for a resend if the package was returned. It turned out that UPS Ground automatically redirected the package to a new address in Flower Mound TX and was received on April 10, 24 at 3.14 and there was proof of tracking.

The problem is that I repeatedly sent letters asking Uniden support about my unit but until now there has been no news...

Maybe I don't understand the delivery problem, but logically, if it has been received at the same address as the Uniden office, now of course there will be someone to receive and store it.

Once again sorry I had to write in this forum.

Depending on their workload AND the weather in Texas (which has been severe for about a week in the Dallas/Fort Worth area) it can take a while to repair it (a month or more is possible) and return it. They have to figure the overseas shipping charges and bill them to the "sender" once the work is done.

Depending on who your friend said was the shipper and the return address he gave, that could complicate it even further.

BE patient.

 

[wtp]

JoeBearcat could turn up Tuesday to Thursday.

 

[hotmill57]

If I had been told that the unit had been received and was now on the waiting list for repair, of course I would not have asked many questions. The problem is that until now they have not informed whether the unit has been received or not because from the email they sent they have NOT received the unit...

 

[MStep]

If I had been told that the unit had been received and was now on the waiting list for repair, of course I would not have asked many questions. The problem is that until now they have not informed whether the unit has been received or not because from the email they sent they have NOT received the unit...

For a company so deeply rooted in the business of "communications", that seems to be the one thing that they have trouble accomplishing on a corporate level. You may have likely heard of many instances of folks who sent in radios for repair and heard absolutely nothing until months later, when they received their radios back, either repaired or otherwise.

The 436 is a great scanner, but as a quick fix you might consider something like a Baofeng or Quansheng, which are very capable and inexpensive handheld transceivers with decent receive and scan functions, at least to fill the void left by the absence of your 436.

In any event, please keep us posted on any progress or communications you may receive from Uniden regarding you unit.

 

[Bob1955]

Mmm.. perhaps the Uniden representative on radio reference @JoeBearcat might be able to intervene and help, in the past he has said that he has no control over repair department and it's not in his purview but it's certainly worth a try if he sees this thread.

Hello Uniden.
I am forced to write on this forum because there is no news from you about my BCD 436 unit being repaired.
A year ago I sent an email to Uniden to ask if my unit could be repaired because I live in Indonesia.
Then the answer was yes as long as the unit was sent to Uniden Repair with the address Roanoke TX.
Because I just found a friend who could bring it and send it to Uniden, I just sent it on April 4, 24 via UPS Ground.
Then I sent an email notifying the shipment. Apparently Uniden replied that they had moved to a new address in Flower Mound. TX.
I asked my friend as the sender to ask for a resend if the package was returned. It turned out that UPS Ground automatically redirected the package to a new address in Flower Mound TX and was received on April 10, 24 at 3.14 and there was proof of tracking.

The problem is that I repeatedly sent letters asking Uniden support about my unit but until now there has been no news...

Maybe I don't understand the delivery problem, but logically, if it has been received at the same address as the Uniden office, now of course there will be someone to receive and store it.

Once again sorry I had to write in this forum.

hotmill57: This story is so sad and typical of Uniden Corporation of America.
Yes, some members will surely help you on here and especially "JoeBearcat" as this is just totally unacceptable from a big company like Uniden Corporation Of America. If they cannot find it, they MUST replace it PERIOD! No deviation.
Let us know the progress of your thread please.

 

[jtwalker]

… nevermind

 

[trentbob]

Let's see how the dust settles on this one, the Uniden representative has returned to radio reference after what I think was a illness?, let's see what happens.

It would be quite a coup for Uniden to rectify or at least clarify the situation here for the poster. It would work wonders for uniden's reputation.

 

[KevinC]

Keep in mind that @JoeBearcat has nothing to do with the service side of Uniden. He may be able to poke around a little, but service is out of his wheelhouse.

 

[werinshades]

Let's see how the dust settles on this one, the Uniden representative has returned to radio reference after what I think was a illness?, let's see what happens.

It would be quite a coup for Uniden to rectify or at least clarify the situation here for the poster. It would work wonders for uniden's reputation.

What's there to rectify? They haven't even had it a month yet and repair hasn't communicated in the past with anyone, why would this be different? 4-6 weeks would be a reasonable time frame from receipt to return. Any sooner, that's great, and later, some concern. Payment method for repair used?

 

[trentbob]

Keep in mind that @JoeBearcat has nothing to do with the service side of Uniden. He may be able to poke around a little, but service is out of his wheelhouse.

Yes he has mentioned that before but a phone call or a little poking around was what I was thinking.

What's there to rectify? They haven't even had it a month yet and repair hasn't communicated in the past with anyone, why would this be different? 4-6 weeks would be a reasonable time frame from receipt to return. Any sooner, that's great, and later, some concern. Payment method for repair used?

From post #5 I read that the poster was told the scanner was not received at the right place? Hence the title of the thread "436 is missing"

Let's see what happens, hopefully, the original poster gets it straightened out or gets some kind of reassurance that the radio is in the right place awaiting repair.

 

[werinshades]

Yes he has mentioned that before but a phone call or a little poking around was what I was thinking.


From post #5 I read that the poster was told the scanner was not received at the right place? Hence the title of the thread "436 is missing"

Let's see what happens, hopefully, the original poster gets it straightened out or gets some kind of reassurance that the radio is in the right place awaiting repair.

From post#1, it was received in Flower Mound, Texas on 4-10-24. It was sent to the wrong location, then redirected to the right place. This Wednesday will be 4 weeks since they received it.

Looking a bit more, it was redirected on 4-9-24 to the proper place and was received on 4-10-24. As long as an accepted payment method was included, I would expect within a week or so it should be returned.

 

[hotmill57]

Good morning.
I would like to thank you for the attention given by the members of this forum to my case.
And I still hope that Uniden can track and find my "lost" unit.
It's true that there was an error in writing the delivery address, but I was grateful that UPS ground automatically changed it to the correct address.
What other evidence do I have to submit to Uniden besides proof of tracking from UPS ground?

 

[werinshades]

It's not lost, it's where it should be. Other members here tried to get a response, but never did so take it easy and give it time. It arrived less than a month ago, and you probably won't receive a response, just a package from Uniden wherever it was sent from. Did you send a check or another form of payment for the repair if it wasn't under warranty? Other than that, sit back and relax and forget about your letter writing campaign.

 

[garys]

I sent a scanner back to Uniden for repair a couple of years ago.

They no longer information status of radios sent on for repair on their website. At that time the website was still up, but it never updated. I don't know if they've removed it.

If your friend is in the US you can have him call 1-800-297-1023. I did that and they were able to tell me that my scanner was repaired and on the way back.

 

[buddrousa]

Here is something to think about.
How in the SAM HILL is a lost scanner the fault of UNIDEN when it was shipped to the WRONG ADDRESS.
If the SENDER would have sent it to the wrong address then it should have been returned to the SENDER.
If it was left at the WRONG ADDRESS then the SHIPPER would have the INFORMATION on where it was left and with whom it was left with.

 

[werinshades]

Here is something to think about.
How in the SAM HILL is a lost scanner the fault of UNIDEN when it was shipped to the WRONG ADDRESS.
If the SENDER would have sent it to the wrong address then it should have been returned to the SENDER.
If it was left at the WRONG ADDRESS then the SHIPPER would have the INFORMATION on where it was left and with whom it was left with.

It was sent to the wrong address, but UPS redirected it to the correct address on 4-10-24. It's a non-issue, scanner is where it should be and OP needs to be patient and give it time to be repaired and shipped back. As long as a payment was included, everything is good.

 

[hotmill57]

Good morning.

Finally the long awaited news has arrived. Yesterday I received an email from Uniden informing me that my BCD 436 was now on the queue list for repairs.

Hopefully the return will be smooth and I can listen to BCD 436 again, which has been deaf for almost a year...

I would like to thank the members of this forum who have provided advice and support.

 

[hotmill57]

Good morning.

I've been waiting for a month to hear from Uniden about repairs to my 436 scanner which is being repaired there.

But until now there has been no news whatsoever. Three days ago I sent an email to them to ask but until today there has been no answer .

Through this forum I want to ask other members how long does it usually take to complete repairs at Uniden?
Thank You