TCRailPhotog
Member
- Joined
- Apr 8, 2005
- Messages
- 10
I just had to laugh today when I went in to the RS store that I get alot of parts and stuff from thats just 3 blocks from my house. lets go back to yesterday..
I went out to take some photos (I photograph Trains), I got in the truck which is where I have my Pro-2055 Mounted (and yes, I do have a Permit from the State of MN to carry a scanner in my vehicle), Open the case where its hidden, Turned it on and WHAM... No Display... I had finally been hit by the dreaded 2055 display issue.
I have known about this issue, sadly, not before I purchased it about a Year and a half ago or so. It's worked fine this whole time, has been thru one MN Winter, and Two Mn Summers now and has worked just awesome.
Now, being the kind of guy I am, I did some reading last night on this forum and searched the web for cures to this (Which I did find the fix about cutting the ribbon cable), and just found it funny as to how many people have had this issue and the results of thier dealings with RS. So, being the fact, I know the type of people my RS hires... Not very Smart, They are just bodies to take money from those whom dont have a clue and think that these store employee's are actually trained in the products that they sell.
I go into the store, walk up to the counter and ask the guy standing there if RS has implimented any sort of replacement or repair policy with The Pro-2055 radio and its display issues. I know that RS has not formally done anything about this, but, Im taking a chance of this guy holding up to my expectations of incompitency and just handing me a new 2055 to replace my now broken radio.
Mind you, there are other customers in the store and one other employee helping a woman with cell phones about 10 feet from the counter. So he says, "That radio doesnt have a Display", I say, Yes, Yes it does, The Pro-2055 has a Display on the front of the unit that shows the Freq info and other info as well, Its an LCD with a Orange Backlite and Now the display has stopped working.
Now the other employee hears my problem and doesnt even say excuse me to the woman and her cell phone needs, but now walks over to the counter and procedes to inform me that of course it doesnt work, everything is digital now and that radio does not receive digital and I need to buy one of the new Digital HD ready radios. I looked at him and said, Im talking about a scanning radio, the Pro-2055. He says Yeah, You need to get a New Digital. Now the woman is looking at him like what the hell, you were helping me, The guy over by the HD TV's is now looking at the counter.
OK, DING DING DING.... We got one at the Top of the Food Chain here... I said, the Radio receives 2 way broadcast just fine, I can hear everything (not in my head either) I have programmed into it just fine, My issue is that the LCD Dispay has stopped working, Not the Radio itself. Again, He says I have to get a Digital Radio. I really didnt think I was going to get anywhere, but, now, this is getting just to be Fun.
I looked around and noticed that the scanners were on display just to my side, I moved over to the radios and said, so your telling me that the Pro-2055 doesnt work anymore because its not a Digital HD ready radio, he says No, It wont work anymore. I point to the 2055 sitting on the shelf and ask him why then are you still selling a radio that will not work? He did not answer me, but then told me that I could send the radio into thier repair center and they will look at it. I ask, So how much is this going to cost me then? He says, since it doesnt work with Digital anymore, it would be about $200 dollars to repair it. The guy looking at the HD TV's just walked out the door.
So your telling me, If I send it to them to repair it, it will cost me $200 dollars to fix a radio I paid $149.00 dollars for on sale? Yeah he says, Or you can just buy one of the New Digital HD ready radios. As I started back towards the counter, I said, well, thanks for all your expertise and I headed for the door. The woman wanting a cell phone turned and followed me out the door.
I didnt know that the Burlington Northern Santa Fe railroad had upgraded to new Digital HD radio equipment... does that come with Surround Sound as well?.
I just wanted to share that with you folks... I know some of you must appriciate the humor in this as much as I do. I really didnt expect to leave with a new radio in hand, but figured it was worth the effort that maybe, just maybe the Idiot behind the counter would not have a clue and since RS has turned a cold shoulder on an issue that they really should be standing behind I figured it was worth a shot.
Robert
I went out to take some photos (I photograph Trains), I got in the truck which is where I have my Pro-2055 Mounted (and yes, I do have a Permit from the State of MN to carry a scanner in my vehicle), Open the case where its hidden, Turned it on and WHAM... No Display... I had finally been hit by the dreaded 2055 display issue.
I have known about this issue, sadly, not before I purchased it about a Year and a half ago or so. It's worked fine this whole time, has been thru one MN Winter, and Two Mn Summers now and has worked just awesome.
Now, being the kind of guy I am, I did some reading last night on this forum and searched the web for cures to this (Which I did find the fix about cutting the ribbon cable), and just found it funny as to how many people have had this issue and the results of thier dealings with RS. So, being the fact, I know the type of people my RS hires... Not very Smart, They are just bodies to take money from those whom dont have a clue and think that these store employee's are actually trained in the products that they sell.
I go into the store, walk up to the counter and ask the guy standing there if RS has implimented any sort of replacement or repair policy with The Pro-2055 radio and its display issues. I know that RS has not formally done anything about this, but, Im taking a chance of this guy holding up to my expectations of incompitency and just handing me a new 2055 to replace my now broken radio.
Mind you, there are other customers in the store and one other employee helping a woman with cell phones about 10 feet from the counter. So he says, "That radio doesnt have a Display", I say, Yes, Yes it does, The Pro-2055 has a Display on the front of the unit that shows the Freq info and other info as well, Its an LCD with a Orange Backlite and Now the display has stopped working.
Now the other employee hears my problem and doesnt even say excuse me to the woman and her cell phone needs, but now walks over to the counter and procedes to inform me that of course it doesnt work, everything is digital now and that radio does not receive digital and I need to buy one of the new Digital HD ready radios. I looked at him and said, Im talking about a scanning radio, the Pro-2055. He says Yeah, You need to get a New Digital. Now the woman is looking at him like what the hell, you were helping me, The guy over by the HD TV's is now looking at the counter.
OK, DING DING DING.... We got one at the Top of the Food Chain here... I said, the Radio receives 2 way broadcast just fine, I can hear everything (not in my head either) I have programmed into it just fine, My issue is that the LCD Dispay has stopped working, Not the Radio itself. Again, He says I have to get a Digital Radio. I really didnt think I was going to get anywhere, but, now, this is getting just to be Fun.
I looked around and noticed that the scanners were on display just to my side, I moved over to the radios and said, so your telling me that the Pro-2055 doesnt work anymore because its not a Digital HD ready radio, he says No, It wont work anymore. I point to the 2055 sitting on the shelf and ask him why then are you still selling a radio that will not work? He did not answer me, but then told me that I could send the radio into thier repair center and they will look at it. I ask, So how much is this going to cost me then? He says, since it doesnt work with Digital anymore, it would be about $200 dollars to repair it. The guy looking at the HD TV's just walked out the door.
So your telling me, If I send it to them to repair it, it will cost me $200 dollars to fix a radio I paid $149.00 dollars for on sale? Yeah he says, Or you can just buy one of the New Digital HD ready radios. As I started back towards the counter, I said, well, thanks for all your expertise and I headed for the door. The woman wanting a cell phone turned and followed me out the door.
I didnt know that the Burlington Northern Santa Fe railroad had upgraded to new Digital HD radio equipment... does that come with Surround Sound as well?.
I just wanted to share that with you folks... I know some of you must appriciate the humor in this as much as I do. I really didnt expect to leave with a new radio in hand, but figured it was worth the effort that maybe, just maybe the Idiot behind the counter would not have a clue and since RS has turned a cold shoulder on an issue that they really should be standing behind I figured it was worth a shot.
Robert
