Your post says "no sound". That's different than "no reception". To me, no sound means that when you've moved the squelch fully counter-clockwise, with the volume high, you hear nothing. The scanner should be parked on some WX channel, manual frequency using TUNE or similar (perhaps set to AM). If the channel you're on has CTCSS, DCS or NAC squelch control enabled; that could be blocking the audio. If all of the above is correct, the next two items I'd suspect are the headphone jack and/or speaker. I regularly use an external speaker and it tends to wear out that little switch in the headphone jack. If I am off-base, then we should make it clear you're dealing with lack of reception, which is different than no audio.