Ordering CPS from Moto solutions

[andrewket]

I understand that I need to create an account at Moto solutions and then call them to have the software packages added to my catalog. I've created an account, but the website said someone from moto would need to contact me to complete the sign up. Is this the person I need to speak to about adding the software packages? If no, what # should I call? The 'contact us' page on motorolasolutions just lists an all purpose 847 area code number, not an 800# to a ordering facility.

I've never seen a company make it so difficult to give them money.

Thanks.

 

[andrewket]

Replying to my own thread. Found the proper number: 800-814-0671.

I think I'm set getting an account set up w/access to the software. Next question, how does one get a 25kHz entitlement key? I want to use the 6550 on analog and digital systems.

A

 

[SteveC0625]

Replying to my own thread. Found the proper number: 800-814-0671.

I think I'm set getting an account set up w/access to the software. Next question, how does one get a 25kHz entitlement key? I want to use the 6550 on analog and digital systems.

A

There is an online course you have to take. When you complete the course and get your certificate and acknowledgement email, your account will be enabled for the 25 KHz entitlement. You purchase them just like any other part or software through the buying center. Their cost is $0.00 but you still have to go through checkout. Then they email the entitlement key to you.

 

[andrewket]

There is an online course you have to take. When you complete the course and get your certificate and acknowledgement email, your account will be enabled for the 25 KHz entitlement. You purchase them just like any other part or software through the buying center. Their cost is $0.00 but you still have to go through checkout. Then they email the entitlement key to you.

Thanks Steve. Helpful. Do I get to the online course via the moto solutions portal?

Andrew

 

[SteveC0625]

Thanks Steve. Helpful. Do I get to the online course via the moto solutions portal?

Andrew

Yes, it is all done through MOL.

 

[andrewket]

Just a follow up in case someone else comes across this thread in the future.

Every step of the process has required opening support tickets with Motorola to move the process along to the next step. Account creation, accepting the license agreement, gaining access to software, gaining access to the training required for wideband, and finally access to order the entitlement key.

In my last conversation with an MOL rep, they acknowledged that their backend systems are error prone. The synchronization between the website and MOL workflow systems is error prone.

So if you're waiting patiently and nothing is happening, pick up the phone.