ProScan: Proscan scanner screen window blank

[stevehfde2]

Edition Windows 10 Pro
Version 22H2
Installed on ‎9/‎21/‎2020
OS build 19045.5487
Experience Windows Feature Experience Pack 1000.19061.1000.0
After updating computer the scanner control screen comes up blank, not showing anything.
I removed proscan and reinstalled it, no good
I restarted the computer multiple times, no good
The favorites editor is the only thing that comes up
The program shows two windows in the task bar, but I cannot display the scanner one
Anybody have any ideas? Thanks

 

[dave3825]

You don't mention what version of @ProScan your running. Can you utilize Windows snip for screenshots? Easier to see.

 

[Whiskey3JMC]

You don't mention what version of @ProScan your running.

Nor the model scanner...
Nevermind, saw SDS100 in the screenshot
@stevehfde2, welcome to the forums. You'll need to place the scanner in serial mode (connect USB cable, and press . / no when the SDS100's screen prompts you to then follow the instructions on pages 4 & 5 of the Proscan manual to ensure the correct comm port is selected. Check device manager to ensure no driver issues with said comm port.