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Radio System troubles

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exkalibur

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Yeah, Rogers is already donating a ****load of cellphones for the event. Since they don't offer any PTT service, we can't very well to go Telus.

Hams won't be anywhere near this. Ever.
 

slicerwizard

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DaveH said:
Getting off the original topic, but it sounds like the people making
these decisions are missing some basics. Put this scenario to them: a
person with VSA waits while some blab with non-emergency traffic ties
up the channel. It would only take one such incident to hit home.
I think that we're seeing typical management mentality at work - the vendor says everything will be fine with three or four LTR channels and the tech/dispatcher who'll have to make it work says a disaster is pretty much a foregone conclusion; so as a manager, what do you do? If you go with the vendor's story, you get to be the hero who keeps saving the organization big bucks every year on the radio contract. If you listen to your tech, you're just making more work for yourself as you try to solve problems that just maybe don't need solving; after all, the vendor's people are the "experts" - they've been doing this stuff for ages, so they must know what they're talking about.

So the choice is clear - save lots of green and be a hero; that's how you move up the corporate ladder. If perchance anything bad happens, it's not your fault that the vendor lied and maybe you can sue them and make even more money - another step up the ladder if you're lucky.

Cutting corners like that is far too common these days and has from time to time gotten people killed. A lack of commitment by management to proper maintenance led to the fatal Toronto subway collision in 1995. Money has always been tight for the TTC and they played the same game that Pride is engaging in. U-Haul is notorious for the unmaintained deathtraps they rent out on a daily basis. The examples could go on forever.
 

xml

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exkalibur said:
Hams won't be anywhere near this. Ever.

Personally, I would prefer doubling on LTR.

Speaking of rental radio systems, does anybody know of any good radio systems in Hamilton, Ontario?
 

slicerwizard

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I'm only familiar with the Fleetcom 900 MHz Privacy Plus and Harmony systems; the sites are both up on the mountain near the Jolly Cut roadway. There should be some other vendors but I don't know them.
 

Mr_Observer

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To cover your ass just get a letter drafted that states your concerns and make sure it is sent to them dated before the event.
 

125

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I know its a little late for this but there was a good suggestion about going to Motorola for radios and then going to the CITY for air time yes go to the city, They can add talk groups or put you on spares for a week, Is this not a city supported event ? And talk about safety to be able to have the entire event linked to public safety. and the cost to the city would be paying a tech for 20 minutes work turning on and off the added talk groups on the system for the event. The cost to you would be programming the HT's and the promise all unit will be deactivated at the end of the event. You could go to the Federal government to sponser the licence fees. Yes you will get static from the police service because they want the whole system for themselves. But the council is who you have to sell the idea to and they know nothing about radio so you would have to sell it in real laymans terms. If you got Motorola to support you they could help sell the idea to council.
 

monkto

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Post-event update

One repeater blew up on Saturday, another was on its way out on Sunday night. One heck of an expensive under-provisioning for Action Radio...
 

slicerwizard

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125 said:
I know its a little late for this but there was a good suggestion about going to Motorola for radios and then going to the CITY for air time yes go to the city, They can add talk groups or put you on spares for a week
That would probably work fine. As long as the Pride talkgroups had lower priority than PS groups, even a slew of major events (fires, shootings, etc.) wouldn't cause problems for the primary users. Too bad they haven't made it happen.

Another possibility might be the 900 MHz Hydro system. Offhand, I don't recall where all of the simulcast sites are, but coverage in Pride's part of town might be good enough for portables.
 

slicerwizard

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monkto said:
One repeater blew up on Saturday, another was on its way out on Sunday night. One heck of an expensive under-provisioning for Action Radio...
It was the same (security) channel both times. First, they put in gear that isn't up to the duty cycle of a security channel at a big event and then they replace it with something that starts failing (going far enough off frequency to turn most of the comms to static and make my 246T's squelch stutter like Porky Pig) after a mere 31 hours. That's some MTBF.

I made a few (discriminator) audio recordings of the LTR home channel (453.25) and noticed something interesting. Every idle burst was missing the entire 9 bit LTR preamble, as was every initial channel grant OSW. Whenever the repeater keyed up, the controller would start sending LTR data before the repeater had stabilized. It looks to me like they didn't have the lead-in timer set properly.
 

125

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Just another alternative, last monday we switched from our Uhf conv system (now off air) to the new Telus PTT system 500 times faster than 10-4 and just as if not faster than Mike and it uses the 1.9 ghz digital PCS this is the 80 million dollars Telus put into its mobile network and its $15/month unlimited anywhere option is the best deal. Now getting back on topic get Telus to join as a sponsor, Rogers cannot complain because they can't provide Two-way comm. This was only another thought but you have a year. I still think going to the city is the best idea but Telus is your next best option.
 

rescue161

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So what was the final outcome? I see that the system did exactly what you guys said it would do... What did Action Wireless Solutions have to say about it? Was the city upset? Is Action Wireless Solutions going to get the boot for next year?
 

slicerwizard

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rescue161 said:
So what was the final outcome? I see that the system did exactly what you guys said it would do...
Yeah, imagine that. I can understand how Action's performance would suffer due to tough realities (like lack of RF channels), but they have only themselves to blame for a useless repeater.

What did Action Wireless Solutions have to say about it? Was the city upset?
I doubt we'll ever see any public comment from any of the involved parties. The deficiencies reflect badly on all of them.

Is Action Wireless Solutions going to get the boot for next year?
One would surely hope so. At one point, I heard three simultaneous medical calls (including a VSA!) being handled on that crappy repeater. I just can't find the words to express how irresponsible the principals in this saga were.

On the upside, Action is dying a slow but sure death. The number of licensed RF pairs they hold in the greater Toronto area just keeps dropping year by year. Here's a dump from 2004:

DO TX RX User Name Location ID

42 451.9125 456.9125 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 453.4875 458.4875 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 898.2625 937.2625 Action Radio Solut SCARBOROUGH, ONT. 40 TUXEDO CRT CFT714
42 898.2750 937.2750 Action Radio Solut MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 898.2875 937.2875 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 898.3000 937.3000 Action Radio Solut THORNHILL, ONT. 601 CLARK AVE W XJT797
42 898.3125 937.3125 Action Radio Solut SCARBOROUGH, ONT. 40 TUXEDO CRT CFT714
42 898.3250 937.3250 Action Radio Solut ETOBICOKE, ONT. 925 DIXON RD VEA717
42 898.3500 937.3500 Action Radio Solut MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 898.3625 937.3625 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 898.3750 937.3750 Action Radio Solut SCARBOROUGH, ONT. 40 TUXEDO CRT CFT714
42 898.3875 937.3875 Action Radio Solut NORTH YORK, ONT. 640 SHEPPARD AVE E VEA716
42 898.4000 937.4000 Action Radio Solut MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 898.4125 937.4125 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 898.4250 937.4250 Action Radio Solut VAUGHAN, ONT. LOT 7, CONC 10 CFT715
42 898.4375 937.4375 Action Radio Solut SCARBOROUGH, ONT. 40 TUXEDO CRT CFT714
42 898.4500 937.4500 Action Radio Solut ETOBICOKE, ONT. 925 DIXON RD VEA717
42 898.4750 937.4750 Action Radio Solut MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 898.4875 937.4875 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 899.0125 938.0125 Action Radio Solut SCARBOROUGH, ONT. 40 TUXEDO CRT CFT714
42 899.0250 938.0250 Action Radio Solut MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 899.0375 938.0375 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 899.0500 938.0500 Action Radio Solut MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 899.0625 938.0625 Action Radio Solut SCARBOROUGH, ONT. 40 TUXEDO CRT CFT714
42 899.0750 938.0750 Action Radio Solut ETOBICOKE, ONT. 925 DIXON RD VEA717
42 899.1000 938.1000 Action Radio Solut MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 899.1125 938.1125 Action Radio Solut ETOBICOKE, ONT. 925 DIXON RD VEA717
42 899.1250 938.1250 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 899.6375 938.6375 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 899.6500 938.6500 Action Radio Solut MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 899.6625 938.6625 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 899.6750 938.6750 Action Radio Solut SCARBOROUGH, ONT. 40 TUXEDO CRT CFT714
42 899.6875 938.6875 Action Radio Solut SCARBOROUGH, ONT. 40 TUXEDO CRT CFT714
42 899.7000 938.7000 Action Radio Solut ETOBICOKE, ONT. 925 DIXON RD VEA717
42 899.7250 938.7250 Action Radio Solut MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 899.7375 938.7375 Action Radio Solut ETOBICOKE, ONT. 925 DIXON RD VEA717
42 899.7500 938.7500 Action Radio Solut SCARBOROUGH, ONT. 40 TUXEDO CRT CFT714
42 900.2875 939.2875 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 900.3000 939.3000 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 900.3125 939.3125 Action Radio Solut TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 900.3250 939.3250 Action Radio Solut VAUGHAN, ONT. LOT 7, CONC 10 CFT715
42 900.3375 939.3375 Action Radio Solut SCARBOROUGH, ONT. 40 TUXEDO CRT CFT714
42 900.3500 939.3500 Action Radio Solut ETOBICOKE, ONT. 925 DIXON RD VEA717
42 900.3625 939.3625 Action Radio Solut ETOBICOKE, ONT. 925 DIXON RD VEA717
42 900.3750 939.3750 Action Radio Solut MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 900.5500 939.5500 Action Radio Solut ETOBICOKE, ONT. 925 DIXON RD VEA717
42 900.5625 939.5625 Action Radio Solut ETOBICOKE, ONT. 925 DIXON RD VEA717
42 937.5000 898.5000 Action Radio Solut OSHAWA, ONT. 575 THORNTON RD CFT713


And here's today:

DO TX RX User Name Location ID

42 452.3375 457.3375 ACTION WIRELESS SO TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 453.4875 458.4875 ACTION WIRELESS SO TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 462.1125 467.1125 ACTION WIRELESS SO TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 463.1125 468.1125 ACTION WIRELESS SO TORONTO, ONT. 40 PLEASANT BLVD CFT711
42 898.3500 937.3500 ACTION WIRELESS SO MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 898.4750 937.4750 ACTION WIRELESS SO MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 899.1000 938.1000 ACTION WIRELESS SO MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718
42 899.7250 938.7250 ACTION WIRELESS SO MISSISSAUGA, ONT. 3650 KANEFF CRES VEA718


Ain't that a pretty picture? It shows just how bad their finances are and how few customers they actually have.

I wouldn't put it past Pride management to go with Action again - hey nobody died, right? - but Action just might not be around in a year. Even if they are, they might be using a different name by then, so maybe we'll be discussing Al's Friendly Radio Rentals instead.
 

slicerwizard

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they might be using a different name by then, so maybe we'll be discussing Al's Friendly Radio Rentals instead.
Happened to be in the neighbourhood of 83 Galaxy Blvd, unit 34 yesterday; the nameplate for the premises lists Action Wireless, but the paper notice on the door says that the business is now called Airtime Communications. Wow, that took a whole four months!
 

exkalibur

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Airtime Communications? Yeah that's a professional name. Sounds more like a cell phone outfit more than anything. At least it isn't deceptive like "Action" was.
 
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