Well while the system sucks, there is Auto CAD which is used by many departments around the country that chooses the companies for the dispatcher. Yes there is invovlement by the dispatcher to add or remove some compaines but it is still done by computer. Once a dispatcher chooses the incident type, compaines are added based on the systems presets. And sends it out. Here it is just doing the dispatch as well. the fear should be when the computer starts to handle updates and answers units in the field. I am sure as technology grows, the voice will become more human.
The down side i think it missing the extra ringing phons in the back ground or the many 911 ringing, or emotion in the dispatchers voice. At least you knwo it will always be consistent 24/7 and yo don't have to adjust to 8-10 different voices or dispatching styles.
About the Alpah paging, I odn't know about the dispatcher paging th alpha. If the system has it, the proper units or command staff are paged automatically by the system as it is dispatched or upgraded. For example, here in charlotte, when ever a call goes to a confirmed Pin-in or working fire, hazmat, multi alarms etc, command staff are paged the info with units by the system once the dispatcher updates it. The AutoCAD pages the essentials, Units, Address, Situation, Channel.
Saddly technology is the way to go, the hard thing is in some areas it changes SUPER FAST and in others not so fast. for some of the more seasoned members, it wasn't that long ago when punch cards were ding used and hell, go back north, and box alarms and pull boxes are STILL in service. I'm used to prox boxes and box numbers personally, but like others you have to adapt.