"Report a problem" suggestion

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SCPD

QRT
Joined
Feb 24, 2001
Messages
65,126
Location
Virginia
I would like to make a suggestion about the report a problem button.

I have had several people report a problem with my feed that is vague. Upon trying to contact the member for more information I find that I can not send a PM or an email to that user because of their user settings.
While I understand a user position on privacy, it makes it extremely frustrating to find out more information about the problem.
Perhaps make some sort of temporary setting where the feed audio provider can communicate with the user until the problem has been resolved.

Also, I was under the impression that when someone reported a problem with the feed that an notification was sent to the feed provider. I don't check the status of my feed every day and so when i do check it i find out that someone reported a problem and it is several days old (or more). It would be nice if when someone reported a problem, the feed provider gets an email or a PM notifying them of the problem. (or am I missing a setting somewhere?)

Other than that everything seems to be working great.
Thank you for your time on this matter and the hard work you put into this site. Keep up the great work.
 

kendrik578

Live Audio Administrator
Database Admin
Joined
Jul 3, 2008
Messages
1,584
Location
Greensboro, NC
You do receive an email when someone submits a problem. In the email is the submitters email address (if they chose not to remove it). Make sure your email address is up to date in your account page, also check in your spam.
 

SCPD

QRT
Joined
Feb 24, 2001
Messages
65,126
Location
Virginia
I appreciate your assistance in this matter. Turns out that that setting was turned off for some reason.

Again, thanks
 
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