Sounds to me like you need to be in "simple display mode" Source here:
Simple Display/Display Mode This option must be unchecked/advanced to view detailed frequency, talkgroup ID, Radio ID, and CTCSS/DCS/NAC squelch code information. Simple display only shows object and scan/play list names. Default is Simple.
Scanner- Press SEL or ► to check (Simple), or uncheck (Advance).
Software General Settings > Display Settings > Display Mode- Advance or Simple.