jonwienke
More Info Coming Soon!
They need to be taught how to use the scanner, including how to program it. If you look through the noob forums, you'll find plenty of examples of people being given a programming file, and still being frustrated or confused, because they didn't know how to toggle Quick Keys, enable or disable Service Types, set their location and Range correctly, set/clear Avoids on Systems, Departments, and Channels, set Priority channels, weather alerts, and Close Call, etc.
Here's a perfect example:
https://forums.radioreference.com/uniden-tech-support/363965-bcd436hp-programming-hierarchy.html