Don't worry about my issue. As of yesterday I was not double billed for the extreme update. I did not get a response to my email to customer service but no big deal. It would be if I was charged twice.
On that topic, if using IE 9 and purchasing the extreme update on line, just after clicking the purchase button, another dialog box appears. It said something like Show Content and a button to press. Doing so, results in what appears to be a duplicate transaction.
I will however Unidens customer support very high marks based on my experience yesterday. I needed to call with a couple of questions about importing and exporting favorites, merging versus overwriting. I also have a problem with the Uniden community forum which is not allowing me to post even though I am logged in.
Uniden support was very good. The hold time on on the phone was just about a minute. The CS rep was professional, communicated clearly, knew the product and answers without looking it up. All in all, a great experience. In this time of offshore support, it's pleasing to hear clearly spoken English by knowledgable individuals. This is a primary factor is me choosing Uniden for my next Radio purchase.
Thanks,
Kevin