Special Set Up

[Emt812]

I'm looking for a device, or system, capable of automatically dispatching our ambulance service.
Here's the problem:

Our ambulance service has two crews on during the day. One is a dedicated emergency crew, the other is a dedicated backup/transfer crew. Our dispatch PSAP has just recently decided to take phone calls from local hospitals requesting transfers to other hospitals. Now dispatch is saying that they don't want to take those calls for us anymore. I'm looking for a system where the hospital can call a phone number, leave a message or sorts and then have our agencies tones set off and an automated or recorded message read telling the transfer crew to respond to station for further instruction. It's either that or have the transfer crew carry a cell phone around with them, which is always getting lost or someone forgets to take it with them.

 

[ramal121]

Maybe something like this?

Zetron Products - Model 640 DAPT XTRA

It does not have "canned" voice messages (I don't think) that a caller could select, but by providing custom voice prompts to the caller you could dictate what info they are to provide when the voice message is transmitted.

 

[Weathereye]

Are you a private or city owned service? Do you have your own dispatchers or are they shared with other services IE Police/Fire? It may depend on those answers as to what you can do.

 

[GKolo]

Road supervisor carry a cell phone ? Use that as the contact number for transfers ect

 

[code3cowboy]

You can start with google voice and have it forward the transcription to your crews pagers or rig phone.

You may want to look into the hospital voice pager type of setup, something out of my realm of knowledge so perhaps someone else could weigh in.