HP-2: Touch Screen Issue

[GPaEd]

i have a home patrol II and suddenly have issue with Touch Screen and inability to select intended window. Ex: if press RANGE, the window below opens. if I press that window, the window below opens, etc. if I press MENU to calibrate the touch screen, option won't open. i have reset unit multiple times without success. I've used stylus in place of finger, that didn't work either. Any suggestions? Thxx

 

[jtwalker]

Try pressing above calibrate button.

 

[tvengr]

Ex: if press RANGE, the window below opens. if I press that window, the window below opens, etc. if I press MENU to calibrate the touch screen, option won't open.

Sounds like the screen calibration is off. Press above the function you want.

jtwalker you just beat me to it!​

 

[GPaEd]

Try pressing above calibrate button.

Thxx but unable to get that far. When I press the MENU, nothing happens

 

[tvengr]

Press above MENU.

 

[fxdscon]

i have a home patrol II and suddenly have issue with Touch Screen and inability to select intended window.

Worth a try.....

Slide a small thin piece of paper around the edge of the screen where the bezel overlaps the screen. Sometimes small particles can get stuck in there and put pressure on the screen.

 

[GPaEd]

Worth a try.....

Slide a small thin piece of paper around the edge of the screen where the bezel overlaps the screen. Sometimes small particles can get stuck in there and put pressure on the screen.

nope, not that either. Thxx

 

[tvengr]

nope, not that either. Thxx

Did you try pressing above MENU?

 

[GPaEd]

Did you try pressi

 

[GPaEd]

yes, nothing happens

 

[Ubbe]

Have you tried if test mode are any easier to access and calibrate the display?
Power off and hold down volume-up while powering on. When the Homepatrol logo shows you switch to holding down the volume-down button. You then are in test mode and hopefully can do a display calibration.

But if it suddenly change it probably are the connector to the touch glass that have some issue. Clean the display with a computer screen clean tissue and make sure nothing are stuck in the fram of the display or have some dried liquid.

/Ubbe

 

[RandyKuff]

As @Ubbe mentioned... Try going into the test mode...
When in test mode the Calibration should show up on the screen...
See if you can try to hit the Calibration mode on the screen from there...
Powering down the scanner will take you out of test mode...

Just a note: This is the only way to get to the screen calibration... Can't do it thru the menu...

 

[Highpockets]

I'm having the same problem, when i get to the calibration screen, i get a white screen with a circle with a plus sign in top right hand corner, what do i do then...

 

[RandyKuff]

I'm having the same problem, when i get to the calibration screen, i get a white screen with a circle with a plus sign in top right hand corner, what do i do then...

Tap on the circle with the plus sign (Of all five of them as they appear) and then tap the save button when done...
I use a stylus to get more precise on the plus sign and don't use my finger though...
Then power down the scanner and turn it back on...

 

[Highpockets]

Tap on the circle with the plus sign (Of all five of them as they appear) and then tap the save button when done...
I use a stylus to get more precise on the plus sign and don't use my finger though...
Then power down the scanner and turn it back on...

Thanks, I only get one circle, I’ll keep fooling with it…

 

[fxdscon]

Thanks, I only get one circle, I’ll keep fooling with it…

When you first see the circle and tap on it, what happens? anything?

 

[Highpockets]

When you first see the circle and tap on it, what happens? anything?

I’m not going to fool with it anymore, I’m thinking about getting the sd200. I appreciate your help with the home patrol… thank you!

 

[kb1pvh]

I’m not going to fool with it anymore, I’m thinking about getting the sd200. I appreciate your help with the home patrol… thank you!

I had the same thing happen on my HP2 and ended up sending it to Uniden repair for a screen replacement. It's been about 3 years and starting to act up again. I've got an HP1 that I've had since 2013 and haven't had any screen issues.