jeffm77
Member
So, if i send my 436 in to uniden and tell them i got reception issues on uhf, will they fix it? I mean, it's their problem, they should fix it.
They are not polarity sensitive. In fact, neither the cap nor the board are marked for polarity.
I finally sent my early-production 436 to Uniden for repairs a couple of weeks ago.
It's got the clock battery problem, but I requested that they install the "missing capacitor" that I believe is affecting my scanner's sensitivity to weak signals.
We'll see what, if anything, has happened when it comes back.
-Johnnie
From reading about this issue, it seems that before the source of the RF noise was identified people discovered insulating the battery compartment helped. Maybe try wrapping some aluminum foil around the bottom of the radio while listening with earphones and see if there is any improvement. Try finding a UHF signal that transmits constantly like a control channel of a trunked system.
Good luck.
FOLLOW UP:
In my repair request form, I complained about the radio's sensitivity issues and asked them to "replace a circuit board with a missing capacitor." The form that came back with the radio indicated "control board modification repair complete. F12J." I placed a follow-up call to a Uniden customer service representative who checked with the repair tech that did the work, and I was subsequently advised that "F12J is the capacitor."
I'll keep working with the radio and post a follow-up at some point.
-Johnnie
F12J is the front circuit board with the display, keypad, and clock. C1 is a capacitor that may or may not be installed on the board.
Thays the million dollar question Uniden America has never even admitted that this is a issue. Although it would seem they do since they put the capacitor on the newer boards. Uniden customer support has been lacking a bit all around. Don't get me wrong I love the 436 I think it's a great radio I would just like to see Uniden to get it to work advertised.Why in the world is Uniden so silent about it?
When there is a problem, admit it as soon as possible.
Customers are not stupid. Ignoring or denying a legitimate problem is not the way to handle it.
Why in the world is Uniden so silent about it?
When there is a problem, admit it as soon as possible.
Customers are not stupid. Ignoring or denying a legitimate problem is not the way to handle it.
The first version of the board didn't include the capacitor. The board was redesigned with connections for the capacitor, but didn't have it installed. The most recent revision of the board has C1 installed.
I'm guessing that officially acknowledging the problem would open up a can of potentially expensive liability worms.
A lot of people are happy with their 436's performance without the capacitor, so I suspect the Uniden budget/business office spent some time with their legal counsel counterparts and decided to fix the problem only if and as they encountered customers who were unhappy with their scanners' sensitivity. It's a relatively minor performance problem for some of us, not a safety issue for which the automobile industry routinely issues recalls in order to steer clear of multi-million-dollar lawsuits. I'd also guess that Uniden may be taking a minor financial loss on every unit that's returned to their repair contractor for the $80 control board/capacitor fix.
As a matter of credibility and customer relations, this has been a bit of disaster for Uniden, and I suspect that UPman and the marketing people have been spanked more than once for too quickly pushing a product out the door that wasn't ready for prime time exposure to a bunch of demanding and technically savvy customers.
I would really hate to see Uniden abandon the scanner market because of this issue. In my opinion, they've generally played a lead role in product development that's given us trunked radio system tracking, dynamic memory, and digital monitoring capabilities.
It's been a lessons-learned experience for all of us. I, for one, don't intend to buy another flagship scanner from Uniden until it's been thoroughly test-driven by all the demanding, technically savvy people who contribute to this forum. In fact, I don't intend to buy another scanner until one is developed that can handle Linear Simulcast Modulation.
My two cents . . .
-Johnnie
Has anyone compared the newest board, that has the cap installed, to the original board that does not have the pads for the cap? Would maybe like to add a cap with short wires but don't have a newer board to trace where the pads would connect to.