Unacceptable Customer Service From Icom America In the Past !!!

[Hamradiostuffing]

Snip from http://www.ticon.net/~n9ewo/756pro2.html

By N9EWO


I have not had so good customer service from the folks at Icom America over the years. I cannot say at this point and time if this has changed over the years , but for the record...I must cover this one...read below.

I made a $ 1500.00 purchase of a "Brand New" Icom radio just a few years ago . It died only 18 days after being pulled out new from it's box. The dealer would not replace it being it was a bit over 2 weeks old, so off to Icom America in WA for repair it went. It returned a couple of weeks later, with it still not working correctly..but even worse...they had taken a PERFECT CONDITION "Brand New" radio and gouged up the top cover + plastic front bezel / noze piece along with the front of the tuning knob BAD !!! The tech and or other pepole at Icom America did not give a hoot for sure.....

This never got resolved either, only received the run-a-round a number of times, and the female service manager at this time quitting right in the middle of the affair. So as you might understand, I was quite a but sour with Icom after this for many years. I felt that this set should have been REPLACED with their botched repair and more importantly the general destruction of a brand new set by "Icom America" (in WA) from someone who could care less !! Nope, just received the cold sholder if you know what I mean. Enough ...off the soap box on this subject....but lets hope we never have another bout like this one if service is ever to be required ?? Caveat Emptor !!!

 

[n4voxgill]

then why keep buying their radios.

 

[hotdjdave]

iCOM W2A

I own an iCOM W2A. This radio has problem with the battery breaking off. The tiny rails that holds the battery on the radio break very easily, which I did on a few occassions.

I would take the radio and battery back to where I bought it and they would give me a new battery. They told me they would send the battery back to iCOM and get a credit.

One day I went to exchange my battery (about the third or fourth time over a period of a couple of years). This time they told me that iCOM stopped supporting my radio model.

I still have the radio, but a battery that barely hangs on. Electrical tape is its crutch.

 

[MacombMonitor]

Snip from http://www.ticon.net/~n9ewo/756pro2.html

By N9EWO


I have not had so good customer service from the folks at Icom America over the years. I cannot say at this point and time if this has changed over the years , but for the record...I must cover this one...read below.

I made a $ 1500.00 purchase of a "Brand New" Icom radio just a few years ago . It died only 18 days after being pulled out new from it's box. The dealer would not replace it being it was a bit over 2 weeks old, so off to Icom America in WA for repair it went.

Michigan Radio got totally out of the business because of problems with Icom, Yaesu, and Alinco. About the only one he didn't have issues with was Kenwood. This is why I hate to see everything we buy being built in other countries. You did say Icom "America" however, so I guess that doesn't say much for us either! They probably hired some of the guys from Ham Sexy. :roll:

I always make purchases such as these using my credit card. They have a lot of leverage in conflict resolution. You call them, explain the problem, they take back the funds from the vendor, and apply full credit to your credit card, until they make good on the deal! You would be amazed how fast they'll get off their ass and make things right! :wink: