Unication G5 repeatedly connects & disconnects so you can't program it?

[sefrischling]

Anyone experienced a Unication G5 constantly connecting and disconnecting? My G5 just arrived an hour ago, in the box, USB cable still sealed in the bag, screen protector on the screen ... but I can't program it.

I have tried now three computers and seven USB micro-cords, the unit connects and disconnects over and over and over, never connecting long enough to program it.

Anyone else experience this?

 

[N6ML]

Just a guess ... maybe let the battery charge first?

 

[sefrischling]

Battery is fully charged

 

[N6ML]

Remove the battery for a couple of mins, then put it back in. If that doesn't sort it out, I dunno ....

 

[county]

I had the same issue with my G4, a battery pull and reinstall (as suggested above) resolved it for me.

 

[RBMTS]

Another suggestion / question . . . Are you using the actual Unication usb cable? Some cables for other devices might not have all the necessary data wire connections. I had a similar problem very first time. Being anxious to get it running I first used a different usb cable I had on my desk. Same issue. I swapped it for the Unication cable and boom it worked.

 

[picscan]

Using the proper serial and model numbers? I went through the similar thing when I first got mine. Like RBMTS said, use the cable that came with it, some cables are charge only , no data. I took mine to work one day and tried then discovered it was a charge only cable.

 

[sefrischling]

Thanks

I had used the OEM cable, that came in a sealed package inside the box, along with six other cables, that are all data cables.

I just yanked the battery for 15min ... still the same persistent issue on three laptops running Win10, Win 7, Win XP, with 7 different cables.

Ugh.

 

[sefrischling]

Using the proper serial and model numbers? I went through the similar thing when I first got mine. Like RBMTS said, use the cable that came with it, some cables are charge only , no data. I took mine to work one day and tried then discovered it was a charge only cable.

It would have to actually connect to the software before that would be an issue.

I have been trying the brand new OEM cable, and six others that I know are data cables. I use them with harddrives.

 

[Railbender]

You only had it 1 hour and say the battery is fully charged. Charge it overnight and see how it works.

 

[amys17]

Did you have the software running before you plugged it in? I've heard the drivers don't install it you don't have the pager turned in and plugged in with the software running. I think that's what i remember reading. So bake sure the drivers were installed by using your devicer manager and check the com ports. And not to be stupid. But you did have the pager turned on when you tried to program it correct. Make sure you pull the dust cover all the back - like hard - to make sure the cable gets plugged in all the way. It may seem like it's plugged in, when in reality it isn't seated quite correctly. The dusty cover for the port often makes the connecting not secure.

 

[Uni1]

Install the PPS without the pager connected to the PC. If you connect thae pager first, windows assigns a generic driver. Try uninstalling, then installing the PPS with the pager disconnected. Either way check your device manager. You should see Unication USB Ethernet/RNDIS #

 

[sefrischling]

Install the PPS without the pager connected to the PC. If you connect thae pager first, windows assigns a generic driver. Try uninstalling, then installing the PPS with the pager disconnected. Either way check your device manager. You should see Unication USB Ethernet/RNDIS #

Thanks

I had the software installed a few days before I ever got the G5 pager. I had been installed on two different laptops prior to the unit's arrival. When I connect the unit it instantly starts connecting and disconnecting over and over, so I can't even see it in the device manager to try and update anything. This unit was a refurb, I got it from the person you just shipped it back to, who sent it with a full charge.

 

[sefrischling]

Even when plugged in to charge the red light goes on, it goes off, it goes on, it goes off. This is with the OEM cord and multiple other data cords I use daily with hard drives, so I know the cord work. I think the USB port has an issue ... off to warranty repair it goes.

 

[AnikF1R]

My G4 has done the on/off thing in PPS that you describe since day one. Purchased new. I have to fiddle with the USB cable until it stays on.

 

[kruser]

Even when plugged in to charge the red light goes on, it goes off, it goes on, it goes off. This is with the OEM cord and multiple other data cords I use daily with hard drives, so I know the cord work. I think the USB port has an issue ... off to warranty repair it goes.

Did this one power up correctly when not attached to the computer?

 

[county]

Even when plugged in to charge the red light goes on, it goes off, it goes on, it goes off. This is with the OEM cord and multiple other data cords I use daily with hard drives, so I know the cord work. I think the USB port has an issue ... off to warranty repair it goes.

Edited to delete my redundant comment. . I see you did the battery pull. Sorry about the hassle with needing to get a repair done.

 

[IAmSixNine]

Based on what your describing the "refurbished" unit has an issue with the data port. Send it back and ask for a replacement.

 

[sefrischling]

Based on what your describing the "refurbished" unit has an issue with the data port. Send it back and ask for a replacement.

Already packaged up and on its way to Kentucky. Hopefully its a simple fix and back in my hands shortly.