Volume Issues

[RadioGeek505]

Hopefully someone will be able to shed some light on this issue for me.

We are on a 700MHz P25 II system, running APX 6000XE and APX 8000XE radios for our fire department. We just finished a major project where we performed an alignment, added Group Services via FLASHPORT dongles and updated Codeplugs. We are now getting reports that the users are experiencing issues with the volume knob. They are stating that when turned on to a comfortable level they seem to loose volume to almost nothing and are missing transmissions. If they turn the knob, the radio will restore to normal volume but if left for any period of time it decreases again. This has happened to 4-5 radios so far and I'm starting to wonder if it is something in CPS.

Radios are about 4 years old, they are operating on Firmware 32.03.00 and programmed using CPS 33.00.01. All radios have remote speaker mics attached and the setting in CPS for Volume Control Lockout With RSM is set to None.

What am I missing here?

 

[Reconrider]

Sounds like you need to contact your system administrator to come out and do a systems check on the radios and verify then correct the issue

 

[RadioGeek505]

Sounds like you need to contact your system administrator to come out and do a systems check on the radios and verify then correct the issue

I am the system administrator, We're trying to troubleshoot the issue, that's why I'm asking.

 

[jeepsandradios]

Why would a system administrator come to a hobby forum vs calling Motorola techs in your area ? I have to believe there is alot of knowledge available if you are the SM.

 

[Reconrider]

I am the system administrator, We're trying to troubleshoot the issue, that's why I'm asking.

You might want to call another person who knows what they are doing. Seems odd that a "system administrator" can't figure it out.

 

[Tech21]

Seen that happen. What version of firmware are you running?

 

[RadioGeek505]

Seen that happen. What version of firmware are you running?

R32.03.00

Motorola Tech Support just goes in circles and is is rarely of any assistance. I just keep getting transferred to different departments.

 

[Tech21]

Try updating the firmware in those few radio.

Motorola addressed some audio issues in a couple firmware versions after. Update to atleast 33.52.

34.02 isn't to be trusted yet but you can be the guinea pig on that one if you want.