wideband entitlement key not working(errors)

[jrock71984]

I have been trying for the past three weeks to get the Wideband Entitlement Key that I purchased from Motorola to work, but I have had no luck.

Every time I sign into my Motorola account I successfully enter my credentials and receive the verification code by email. After I enter the code, instead of completing the login, I get the following error:

This XML file does not appear to have any style information associated with it.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
</Error>
I have already tried the following:

• Allowed CPS 2 access through Avast Antivirus
• Disabled my firewall for testing.
• Disabled Avast completely while trying to get the entitlement key to work on cps 2
• Verified that I can receive the Motorola verification email and successfully enter the code.
• Attempted the process multiple times over the past three weeks.

Nothing has resolved the issue.

I'm hoping someone has experienced this before and can point me in the right direction. I understand that the entitlement must periodically reconnect to Motorola's servers to validate the license, but I can't even get through the initial activation.

Has anyone encountered this "AccessDenied" XML error after successfully logging into their Motorola account? If so, what was the fix?
Any help would be greatly appreciated.

 

[cmjonesinc]

Have you tried a different browser? Could also be a cache problem as well. Might try using "incognito" mode. I've had issues with it in the past and switching from my home internet to using my phone as a hotspot resolved the issue.

 

[jrock71984]

Have you tried a different browser? Could also be a cache problem as well. Might try using "incognito" mode. I've had issues with it in the past and switching from my home internet to using my phone as a hotspot resolved the issue.

yes i have tried both chrome and edge browsers I've also tried incognito mode as well as using my phone as a hotspot

 

[K9KLC]

Are you trying to log into the regular Motorola solutions site or the authentication portal?

 

[dickie757]

http://connect.motorolasolutions.com/

Not regular partnerhub or partner central or mol or myview. I think you get 18 hours before you have to re-authenticate.

Happy 4th my friends!

 

[K9KLC]

I just checked and the above address is still working.
Open a incognito window in Google Chrome.
Log in with your normal credentials.
Enter the code that will be sent to your email.

Hopefully you'll see this:

 

[K9KLC]

Then open up CPS 2.0, and enter the EID they sent to you for the wide band entitlement. You should then be good to go. Make sure you're on the same IP address (outgoing from your house) for the authentication and then the computer for the entitlement, it doesn't necessarily have to be on the same computer, just the outbound IP address. So in other words don't try and use the hotspot on your phone to authenticate then your home internet to authenticate the actual EID on the CPS.