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XPR 8400 MAC Address missing

W

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Hello Group - I am having issues with the XPR8400 (FW R02.09.00.13 / CPS 2.0 Ver 2.155.262.0) being able to see the MAC address on the "Device Information" tab.

Based on extensive reading - I have replaced both PMLN5644BS and PMLN5269AS and still don't see the MAC address.

Further reading suggests that some FW mixes with CPS 2.0 cause the MAC address to be hidden. I also when back to an older version of CPS (CPS v16) and it still didn't show the MAC address.

Question - What am I missing? Do I replace the flex cable? Is there someone who can walk me thru the process?

I will continue to research in the hopes I stumble across a solution. T

Thanks in advance.
 
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