XPR7550e LEGAL software information request

[DualReverse]

Hi, good evening.

I am looking for help with the legal purchase of the Motorola programming software for the 7550e. I have created an account with Motorola Solutions, and am trying to find the area to legally request to purchase the programming software. My issue is I cannot figure out the part number for the software, or the phrase I need to put in the search bar to find the software section. Is this something I can get help with? I've searched the other threads, cannot find it. Apologize if this is not allowed.

Thank you!

 

[JackTheWebDev]

Head over to myview.motorolasolutions.com, click Entitlements on the left side, then software - Once you are on the entitlements page click the "subscribe" button, then scroll down until you find the "MOTOTRBO" software (I don't remember which specific box you need to tick, I just selected all the MOTOTRBO boxes) - After you subscribe to it and wait for a little while it'll show up as "MOTOTRBO CPS (version number)" in the entitlements section, along with the download button - Hope this helps

 

[chrismol1]

For anyone else that comes upon this requiring info

https://knowledgehub.motorolasolutions.com/articledetails/s/view-article?state=hbafDVMrbwsUZuVI74nGoysvcexeWSOkJRFfGQ%2FCw%2F8pelwuBiufR9pBXnlaOIGn%2FY5K%205LAd3me8Ll%2Fn4u6vlheVbxALNtRYtnzjfyhA4cGEZgCExPyz5EbutdBsEmg

To be able to access CPS for ASTRO or MOTOTRBO Radios, you need to have an account with Motorola Solutions.

No account? Go ahead and create one by clicking on Register. When asked “Are you an authorized channel partner or customer with contractual agreements?”, click on ‘Yes’ as this will help create the appropriate account that allows for accessing Professional Radios CPS software through Customer Hub / Partner Hub.

Alternatively, if you know your company administrator you can reach out to them for account setup and skip the registration process.

If you are Customer or have a Motorola Solutions Account follow the steps below:

• Log into customerhub.motorolasolutions.com
• Click on Support Services > Software & Licensing
• Click on ‘Subscribe to Non-Licensed Software’ to make sure you have subscribed for this software, select all those that apply to you
• Use the search field to search the software you are looking for e.g. CPS and click on the 3 dots next to the search results to click on ‘Download’. This will take you to the page where you can download the software to your computer.

If you are Partner with Motorola Solutions Account follow the steps below:

• Log into partnerhub.motorolasolutions.com
• Click on Support Services > Entitlements & Software
• Click on ‘Subscribe’ to make sure you have subscribed for this software, select all those that apply to you
• Use the search field to search the software you are looking for e.g. CPS and click on the 3 dots next to the search results to click on ‘Download’. This will take you to the page where you can download the software to your computer.

If you are an Amateur or Ham radio user looking for CPS for your ASTRO or MOTOTRBO device, please make sure you have an account and then follow the steps listed under Customer Hub. If you do not have an account, follow the steps listed above to get an account. Your account should be ready in up to 72 hours.

If you do not find the CPS in your software list in Customer or Partner Hub you can purchase it from shop-business.motorolasolutions.com for $0. Search for the below part numbers to quickly find the software:

MOTOTRBO CPS: HKVN4362A (HKVN4362) (SOFTWARE,TRBO CPS DOWNLOAD - CURRENT VERSION)
ASTRO CPS: HKVN4289A (APX CPS DOWNLOAD - CURRENT VERSION)

Frequently asked questions:

• Is CPS free?

Yes, CPS for MOTOTRBO & ASTRO is free for all, however, if you are looking for Radio management software such as HKVN4621A (APX RM DOWNLOAD) and HKVN4622A (MOTOTRBO RM-CPS2.0 DOWNLOAD), they come at a cost and can be purchased through the shop.

• Where can I find CPS for Business Radios?

If you are looking for CPS for business radios such as CLS series, CLP Series, Curve, DLR series, DTR series, RDX series and RM series radios please visit our Business Radio Customer Programming Software (CPS) page and

• How can I buy Wideband/Narrowbanding software?

If you are looking for Wideband/Narrowbanding Software and would like to know how to order the MOTOTRBO CPS 25 KHZ channel license, check out this article.

 

[DualReverse]

Thank you both!

 

[Asunakiyori]

If you dont have a customer hub account you'll have to email support and request a customer account for access. Mention you wish to obtain the CPS 2.0 software for your XPR. I had a week of banter back and forth but got access