XTS2500 fire patch programming issue

[Nbraves]

I have a question for my guys who are authorized to program trunking systems, about an audio issue I am having with a couple of xts2500 operating our fire channel. We are currently between running off a VHF repeater system and an 800Mhz trunking system. We have 8 portables running off the 800Mhz side and the rest are VHF. Our VHF channel is patched to our trunking TG through our county's sheriff's office (our dispatch). We have 3 APX7000s, 2 XTS1500, and 1 XTS2500 that work perfectly fine coming through the patch. The other two portables are both XTS2500 which are newer to us. The XTS2500s work perfectly fine on the 800Mhz side but the audio doesn't seem to want to come through to our VHF repeater. You'll get transmissions like "Engine one is on..." and then it just goes quiet mid-message. I don't know if I had programmed something funky on these two because they weren't cloned to the other 2500s. I reached out to my county's COML/EMA Comms Manager and he said it shouldn't be the patch messing up probably something with the radios. I just find it odd that they come through perfectly fine when listening through the trunking system, just not getting audio patched through.

Any help is apperciated!

 

[MTS2000des]

Console patch? Don't think this is a subscriber programming issue. Either way, your system admin should be looking at the ATIA data when the issue is occurring to see what is going on system wise. Without knowing how your patching is done on the back end, there are many things that can play a factor in patch performance. You need to engage your system folks, and they should be looking at your codeplugs too.