I used Win32 image and got both spots from same person who told me to load with Zumspot 3.5 elite the new one looks like a earlier version but same spot. 🤷♂️Lacking details of your setup, but will suggest the following.
SD cards for hotspots should be flashed with something like Etcher. It will handle getting the partitions created and putting the correct files in each one. Partitions on the SD card are unique to the operation system that reads/writes them. Your hardware may have specific needs that not all source files can support. Flashing the SD card with the correct source will create a boot and install SD card.
Not an IT or computer wizard here, but just my experience over the years working with hotspots and Raspberry Pi. Someone might come along with corrections, additions or better explanations.
Good Luck
Mike
At the suggestion of the software developer with the Raspberry image writer. And it worked to the point I had gotten past the initializing screen and got a active spot then it just stopped 🤷 and I unplugged it plugged it back in and it went from initializing for a bit to a all black screen with like dits and dahs off one side of the tip of the antenna and a wifi coming off the other side of the antenna tip 🤦 this thing is fighting tooth n nail!I read the description of the Win32 imager... I don't think that is the 'droid' you are looking for.
Etcher uses the Pi-star or derivative source file, formats the SD card with partitions that are different to each other and then writes data to the SD card. When placed in a hotspot device the boot loader on the device knows what to do with the data and where to put it. After the device loads and initializes from the SD card that card becomes the operating SD card and no longer a setup card but a runtime card.
I have zumspots with low end Pi Zero, small screen and limited memory and processing. I think the above still applies, but when the feature set for the hotspot is more sophisticated matching the firmware to the hardware becomes more important in addition to getting it on the SD card correctly.
Mike
Yup tried that. It reboots but still won't connectOccasionally, I’ve have had good luck, power cycling, the device or the phone to get things working again. More so with Bluetooth connections than Wi-Fi but you might give it a try and see what happens.