Proscan with newest update will not boot up
- Thread starter tnbound
- Start date
- Status
Did you power cycle the scanner? What type of scanner?
(SDS200) But the second half of Proscan program should boot at the same time as the first when opening the program whether the scanner is booted up or not. And yes I did recycle the radio and the Proscan communications screen did not boot up on the computer. I have rebooted the compter, scanner and radio several times now.
Is the Favorites Editor hiding the main screen? If so then move the Favorites Editor out of the way.
If you're using the Ethernet for communications then check that the scanner IP matches the IP in the ProScan Comm. Port URL Setup.
Ok I will check that and let you know. Thanks
The main screen was not hidden behind the favorites screen. Ok I had to disable the IP and then re-enable it also reboot the scanner and that seemed to solve my issues. Thanks for the help it's nice to have someone avaailable if we need help. You have a great program. Great customer service!
I seem to have lost the connection again and the main screen will not open again. I have disabled and re-enables the IP to no avail this time. I'm sure it is an easy fix but I am just not seeing it.
What do you mean by "main screen will not open again" Are you seeing the display and if so, is it blank?
Can you post a screenshot?
Last edited:
I call the recorder screen the main screen which I use all the time and the favorites editor as the secondary. For some reason I can't take a screenshot of the Proscan screen. I have the recorder screen open again but I am not able to connect the scanner again. Around and around I go lol.
Ok I may have figured it out. I disconnected and reconnected both ends of the Either net cord and it seems to be communicating. Not sure what happened to that but it's working again. This old brain just does not work like it did before.
I was going to suggest the cable next. Glad it's working!
What the @#*&
50 or 60 messages back and forth and now you're saying ProScan stopped communicating after moving the router. And how does an Ethernet communications problem translates to Proscan with newest update will not boot up and then not had any problems until I rebooted my computer ? Good Grief
Last edited:
I have moved my router several times in the past and never had a problem with Proscan. I was never able to determine the problem was the Ethernet cable only that I had unplugged and plugged my cable back in once and rebooted my computer and it worked for a short time. It was right after the newest update that it all happened. I am no computer tech sorry if I have offended you. I appreciate your help that was given and never blamed Proscan. I was trying to convey the information that I had. And I am looking for a new router on your suggestion since nothing else has worked. The radio and computer both seem to be working fine. I think you may be right that it has to be the router if everything else is set properly. I posted on the computer forum to try to get whatever help I could on buying a new router or looking into my possible port problem if itis a computer problem. Again thanks for your help but you need to cool your jets buddy!
Since you acknowledge that you aren't computer savvy, the piece of advice I'll give you is always look at everything you've changed since something that was working has suddenly ceased working. Since you didn't mention you had moved (and presumably rewired) your router, the people that were trying to help you didn't know to suggest looking at those changes. Focusing on the ProScan update made you believe it was at least part of the problem, but to all of us it sounded like a network issue.
#1 rule of troubleshooting, first place to go is the last place a human was. Old man wisdom. 
ToddWilkinson
ScanMN
- Joined
- Dec 2, 2021
- Messages
- 335
Run as Administrator?
This problem started after the reboot and it was working ok for awhile. I checked both computers and phones and all worked fine wifi was working all devices are wifi connected. So I was not thinking it had anything to do with the router. This reboot after the move was the first time I booted up after the update. I leave my computers on 24 hours a day. Yes I did diconnected the incoming cable and pulled it carefully through the large hole in the wall that I ran it through origanally when I moved it to that room and reconnected it like I have done before and all worked fine. Everything still works fine other than the scanner connecting to the computer. So yes I did check everything I had changed and it worked fine. So I asked for help to try to solve the issue. So if you have any information that might help my issue I would greatly appreciate it? I am never to proud to ask for help and I have been getting great help here when I need it. This is a great community of tech savvy people.
I agree and I thought I had done that. Thanks for the suggestion.#1 rule of troubleshooting, first place to go is the last place a human was. Old man wisdom.
I have no idea how to do that and to what?
eddie8965
Member
tnbound said:
The program only opens the programming portion and not the communication portion of the program
is the main screen hiding behind the programming portion(the editor)or minimized to the task bar ?
The program only opens the programming portion and not the communication portion of the program
is the main screen hiding behind the programming portion(the editor)or minimized to the task bar ?
- Status
