In this case, it's not a timeout issue. A timeout exception looks like this:
System.Net.WebException: The operation has timed out
My point is that Sentinel FTP error messages are not being generated within Sentinel and therefore Sentinel is not producing misleading messages.
I'm not arguing with you, Bob, I'm AGREEING with you!
Earlier in the thread, someone pointed out (correctly) that the error message indicated a DNS problem. Another poster answered, "Sentinal doesn't use DNS, it uses FTP". My response was that it certainly DOES use DNS, and this was a DNS error. The answer I got back was, 'We see this all the time and it's because the FTP traffic is blocked."
That almost certainly was NOT the case, but I added, "unless Sentinal is giving a bogus error message" (to paraphrase), which is how we ended up down this path. I totally agree with you that the error isn't coming from Sentinal and what the OP saw was an accurate error message.
I know that my example about "two hosts on the same subnet" is a totally different scenario; the point I was trying to make is that people (and Microsoft) *love* to point the finger at the firewall, even when there isn't one involved.
Could this DNS error have been caused by the OP's firewall? Oh certainly, although if you kill DNS to your PC you're going to have much larger problems than not being able to download in Sentinal. But the 'solution' Microsoft suggests is the typical one: "Make sure your proxy settings are correct and your firewall isn't blocking the traffic". The firewall COULD have been the problem (I don't think Sentinal is proxy-aware, so that wouldn't be a factor), but so could an unplugged cable, an ISP outage, a problem with the remote DNS server, or a thousand other issues.