For my last Anytone installation I used the 868 link, but posted here the 878 one. Previously I used ConnectSystems for support, but several months back they dropped any support. I find Bridgecomsystems support to be more complete than ConnectSystem. In the long update cycle of the 868 I believe the best chance for a data disconnect between Firmware and CPS is the radio system level options. Depending on how firmware and CPS are out of sync, system level updates might not be viewed or changed between them. In the 868 CPS v1.37 the firmware update tool was taken out of the tool list and has to be done with the stand alone program. For me it was part of the zip file. I'm not sure what it will be for you in the 878 zip. Like the CPS the firmware updater will want you to pick the correct com port to connect to. Follow the included directions closely. The needed port number will show in the pick list only after the radio is plugged in and power on and PC gives you the connect tone if that feature is turned on. Originally my problem was radio connected, OS reported a new com port, but it never showed in the CPS pick list. I included a screen shot of the driver information. I did not load the included driver from the zip file after the last Win10 update. I went with what Win10 wanted to do and then the com port showed in the CPS and read and write with radio worked. The drive is dated 2006 in the attachment, but the usbser.sys file is data late 2019. Best I can tell is I'm using a MS Win10 driver without loading the driver in the zip file when I first started.
I agree with alcahuete to get your firmware and cps in sync first chance. I don't think that is keeping you from reading and writing to the radio. I don't recall the details of the 878 updates other that some significant issues were addressed. There might be a version change document on the Bridgecomsystem site.
You com port number is very likely not to be 7, very system dependent. I also always use the same USB port hardware connector. Using a different port usually assigns a different port number than previously assigned.
Good Luck!
Mike
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