Avon to move dispatch duties to Farmington

n1chu

Member
Premium Subscriber
Joined
Oct 18, 2002
Messages
3,032
Location
Farmington, Connecticut
Just in case anyone’s interested;
Due to Avon’s high turnover rate causing understaffing, the dispatch point will be moving to Farmington (at least that’s what I’ve been told). Avon has decided to release its FD & PD 911 Public Safety Answering Point (PSAP) with Farmington picking it up. Farmington currently dispatches the two ambulances AMR assigns to the town of Farmington via their FD dispatch frequency, Burlington FD, and Farmington’s police and fire depts.

Also;
Check RR database for both Avon and Newington for newly added TG’s to the CLMRN.
 

cg

Member
Premium Subscriber
Joined
Dec 13, 2000
Messages
4,939
Location
Connecticut
I had read something from Avon, perhaps from the Town Manager, back in September about doing it for the 11pm to 7am shift only due to staffing. Is this a 24 hour relocation now? I don't remember if it started back in the fall or if they were simply talking about it then.
 

n1chu

Member
Premium Subscriber
Joined
Oct 18, 2002
Messages
3,032
Location
Farmington, Connecticut
According to my two sources (so far very reliable), there will be no dispatch in Avon at all. All equipment back to AT&T or sent to Farmington. Not sure on transition date, I hear both “very soon” and a few months out”.
 

nhfdcadet

GCT-1
Premium Subscriber
Joined
Jan 17, 2008
Messages
832
Location
New Hartford, Ct
there was a town meeting about making it permanent last week or so, unsure when the actual go live date will be
 
Joined
May 19, 2019
Messages
105
I hope it goes well, I don't know about some of those farmington dispatchers...
Me too, IMHO a single seat dispatch operation is very risky for the dispatchers and the public. In that presentation that the recording had, they played an audio recording of a dispatcher getting multiple 911 calls with a fire going on. It is truly amazing how these dispatchers remain calm and level headed in a crazy stressful situation.
 

n1chu

Member
Premium Subscriber
Joined
Oct 18, 2002
Messages
3,032
Location
Farmington, Connecticut
Me too, IMHO a single seat dispatch operation is very risky for the dispatchers and the public. In that presentation that the recording had, they played an audio recording of a dispatcher getting multiple 911 calls with a fire going on. It is truly amazing how these dispatchers remain calm and level headed in a crazy stressful situation.
As a former dispatcher I can tell you it’s possible to handle multiple calls simultaneously… but not for long. It’s amazing how much we are capable of for short periods of time. And we become reliant upon it, sometimes allowing us to think since it doesn’t happen all the time we don’t need a “wingman”. (Some dispatchers are so proud of their ability to perform in those situations they decline offers of assistance-definitely not a good attitude and why a common sense supervisor is necessary.) There is also the long term affects of the job’s stress that needs to be evaluated. That single dispatcher handling 911 pileups isn’t going to live as long as a dispatcher working in a two or three man center.
 

nhfdcadet

GCT-1
Premium Subscriber
Joined
Jan 17, 2008
Messages
832
Location
New Hartford, Ct
Me too, IMHO a single seat dispatch operation is very risky for the dispatchers and the public. In that presentation that the recording had, they played an audio recording of a dispatcher getting multiple 911 calls with a fire going on. It is truly amazing how these dispatchers remain calm and level headed in a crazy stressful situation.
As someone who has worked in a regional dispatch center for a decade, I wholeheartedly support regionalization. A single dispatcher is not adequate ever.
 

n1chu

Member
Premium Subscriber
Joined
Oct 18, 2002
Messages
3,032
Location
Farmington, Connecticut
Just in case anyone’s interested;
Due to Avon’s high turnover rate causing understaffing, the dispatch point will be moving to Farmington (at least that’s what I’ve been told). Avon has decided to release its FD & PD 911 Public Safety Answering Point (PSAP) with Farmington picking it up. Farmington currently dispatches the two ambulances AMR assigns to the town of Farmington via their FD dispatch frequency, Burlington FD, and Farmington’s police and fire depts.

Also;
Check RR database for both Avon and Newington for newly added TG’s to the CLMRN.
It’s interesting to note Avon PD started out being dispatched by Farmington PD back in the day (‘50s & ‘60s). As Avon grew, so did its police force and they started dispatching for themselves. That was back when dispatching radio calls was considered seperate from answering the phone. While anyone could use a phone a two-way radio was something else again. I do not know if there were regulations but there certainly was the perception there was in some city’s and towns. So, it was one person (usually a civilian) answering the phone and another (usually a police officer) operating the radio. My earliest rememberance of the FD dispatch operation was from the Farmington Firehouse where there was a live-in dispatcher using a low ban band simplex Hartford County frequency which was a big party line, especially when there was a band opening (skip in CB jargon) which would obliterate the county comms. Needless to say depts were bailing out left and right, obtaining their own assigned frequencies.

Under the heading of “Just spitballing here” because I know nothing about how these things are supposed to work. I wonder if what I write here sounds plausible. I know it’s too many years away and there will be unforeseen happenings that will determine what will really happen. One scenario, if I may be so bold is… for Farmington’s radio needs.(Farmington already dispatches for Burlington FD) to join Avon on CLMRN. But there are a lot of variables that will determine how things will finally turn out. The Avon Police Chief made mention that when the time came for Farmington to update their radio systems his guess was Farmington would probably join CLMRN and bring commonality to the dispatch process. That may coincide with Simsbury’s upgrade needs, which might include Canton’s needs. Could today’s Avon CLMRN expand into a Farmington River Valley association, at least as far as the comms system is concerned? The 911 dispatch points wouldn’t have to change as that would probably require a single dispatch operation which would incur additional expense in the form of a new building for the towns of Canton, Avon, Farmington, Simsbury and Burlington. What do you think?
 

nhfdcadet

GCT-1
Premium Subscriber
Joined
Jan 17, 2008
Messages
832
Location
New Hartford, Ct
It’s interesting to note Avon PD started out being dispatched by Farmington PD back in the day (‘50s & ‘60s). As Avon grew, so did its police force and they started dispatching for themselves. That was back when dispatching radio calls was considered seperate from answering the phone. While anyone could use a phone a two-way radio was something else again. I do not know if there were regulations but there certainly was the perception there was in some city’s and towns. So, it was one person (usually a civilian) answering the phone and another (usually a police officer) operating the radio. My earliest rememberance of the FD dispatch operation was from the Farmington Firehouse where there was a live-in dispatcher using a low ban band simplex Hartford County frequency which was a big party line, especially when there was a band opening (skip in CB jargon) which would obliterate the county comms. Needless to say depts were bailing out left and right, obtaining their own assigned frequencies.

Under the heading of “Just spitballing here” because I know nothing about how these things are supposed to work. I wonder if what I write here sounds plausible. I know it’s too many years away and there will be unforeseen happenings that will determine what will really happen. One scenario, if I may be so bold is… for Farmington’s radio needs.(Farmington already dispatches for Burlington FD) to join Avon on CLMRN. But there are a lot of variables that will determine how things will finally turn out. The Avon Police Chief made mention that when the time came for Farmington to update their radio systems his guess was Farmington would probably join CLMRN and bring commonality to the dispatch process. That may coincide with Simsbury’s upgrade needs, which might include Canton’s needs. Could today’s Avon CLMRN expand into a Farmington River Valley association, at least as far as the comms system is concerned? The 911 dispatch points wouldn’t have to change as that would probably require a single dispatch operation which would incur additional expense in the form of a new building for the towns of Canton, Avon, Farmington, Simsbury and Burlington. What do you think?
I think Farmington Valley Regional Dispatch could very possibly be a thing in the future. It makes so much sense for these small towns to pool resources together for the greater good.
 
Top