Butel Customer Support

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JASII

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I have been trying to get in touch with Gommert at Butel. I sent an e-mail a few days ago, but I have not received a reply yet. I thought I read something on his web page about him being on vacation, but I can't seem to find that right now to determine if he is back from vacation. Does anybody here happen to know?
 

JoeyC

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He's always on holiday. Might be better to state your problems/questions in the forum and maybe one or more of the many members can help!
 

JASII

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Thank you for the reply. I have been a long time Butel customer and have been using ARC-XT Pro since I got my BCD396XT & BCD996XT. I recently replaced a hard drive on my computer and went from Windows XP to Windows 7 operating system. I downloaded ARC-XT PRO, but when I try to log in I still get the message:

"Time restricted demo version"

I have checked, and double checked, both Key 1 and Key 2 passwords, but when I enter them it doesn't seem to register me. Do I have to do something to "un-register" my old hard drive?
 

Dewey

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Dec 19, 2002
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Thank you for the reply. I have been a long time Butel customer and have been using ARC-XT Pro since I got my BCD396XT & BCD996XT. I recently replaced a hard drive on my computer and went from Windows XP to Windows 7 operating system. I downloaded ARC-XT PRO, but when I try to log in I still get the message:

"Time restricted demo version"

I have checked, and double checked, both Key 1 and Key 2 passwords, but when I enter them it doesn't seem to register me. Do I have to do something to "un-register" my old hard drive?
This is just a shot in the dark... are you running as administrator. If not, try running as administrator before entering the registration codes.

Dewey
 

mike_s104

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Not really going to help you, but I used to use Acrxx for my 996T and 396T. They worked but after dealing with them crashing time after time and getting to real help, I went to FreeScan and ProScan.
 

mce911fr

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Mount Airy, Maryland
I had the same problem with ARC500pro, I kept downloading from Butel. I found my problem was it was downloading ARC500 Basic, when I clicked on help and about, the version said it was basic even though it was to be pro. I then went in and manually downloaded ARC500pro and tried the keys again and it worked. Another shot in the dark
 

Eugene

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To JASII.....I have had the same problem. I am running Windows 7 as well. I downloaded ARC 396 and have not been able to register it. I get the exact same thing as you do. This is a new program not on any other computer/drive I own. I too have sent them 2 e-mails and have even had Scanner Master send one as well (as they are the ones who answer the 1-800-scanner number). I have yet to receive an answer back. They were supposedly on vacation until the 4th and it is now the 10th. I hope you have better luck than I'm having. The keys do not work with either version. As of this moment I have a useless program that I paid good money for. If you get a reply or fix please let me know. I hate the thought of being burned.
 

Butelsoftware

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I have been trying to get in touch with Gommert at Butel. I sent an e-mail a few days ago, but I have not received a reply yet. I thought I read something on his web page about him being on vacation, but I can't seem to find that right now to determine if he is back from vacation. Does anybody here happen to know?
We're not on vacation, I have no pending emails to answer. How did you try to contact us?

Gommert
Butel Software
 

Butelsoftware

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To JASII.....I have had the same problem. I am running Windows 7 as well. I downloaded ARC 396 and have not been able to register it. I get the exact same thing as you do. This is a new program not on any other computer/drive I own. I too have sent them 2 e-mails and have even had Scanner Master send one as well (as they are the ones who answer the 1-800-scanner number). I have yet to receive an answer back. They were supposedly on vacation until the 4th and it is now the 10th. I hope you have better luck than I'm having. The keys do not work with either version. As of this moment I have a useless program that I paid good money for. If you get a reply or fix please let me know. I hate the thought of being burned.
We emailed you on September 8th for the 2nd time. ARC396 will not accept a ARC-XT license. Since you own the 396XT (per your email) you need to install ARC-XT and not ARC396.

Gommert
Butel Software
 

JASII

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Arc xt pro

We're not on vacation, I have no pending emails to answer. How did you try to contact us?

I just sent another e-mail to you. I tried twice more and it still displays DEMO VERSION. In fact on Key 2, I tried it both with and without the dashes between the digits.

Gommert
Butel Software
I will add some text here because I am getting the message that this is too short.)
 

fmon

Silent Key Jan. 14, 2012
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Save yourself some aggravation and just install FreeScan. You've got nothing to lose, it's 100% free as the name implies.
Hmm, and feel guilty if you don't donate at least 20 bucks.:roll:
Butel is excellent software and OP paid for a licence.
 

Eugene

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Dec 19, 2002
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Portsmouth, VA
To Butel.....I never got an e-mail. Sometimes my spam filter foes too good a job.....sorry. I have used your programs in the past and loved them which is why I went with them again. I have installed XT and registered it w/o problem........Thank you and sorry about the foul-up with the e-mails. Thanks to all who have replied.
 

JASII

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Apr 29, 2006
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Well Gommert helped solve my problem. I kept trying to enter the ARC996 PRO keys in the ARC-XT PRO software. Boy, talk about a case of me not being able to "see the forest for the trees. Anyway, I have ARC-XT PRO running with my Uniden Bearcat 996XT again. I love having the History Log!
 
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