Sentinel: Cannot update

[Chris0516]

I had this problem, back in November. While Sentinel sees' my scanners. It can't search for a F/W or HPDB update.

 

[Whiskey3JMC]

What error message are you receiving?

 

[Chris0516]

What error message are you receiving?

 

[tvengr]

Try it again a little later. The servers are down from time to time for maintenance or updates.

 

[Chris0516]

Try it again a little later. The servers are down from time to time for maintenance or updates.

I hope your right.

 

[tvengr]

I sometimes have the same problem, but then it starts working again.

 

[dmfalk]

Turn off firewall and VPN. Could be a port being blocked or the DNS isn't updating. That said, turn the computer off and on again, which might reset the DNS.

 

[Chris0516]

Turn off firewall and VPN. Could be a port being blocked or the DNS isn't updating. That said, turn the computer off and on again, which might reset the DNS.

The VPN was the cause.

 

[dmfalk]

The VPN was the cause.

Kinda what I thought. I presume you've got things updated, now. 👍

 

[Chris0516]

Kinda what I thought. I presume you've got things updated, now. 👍

I wouldn't say updated outright, but. All I have do is disable the VPN, for the few seconds I run the update, then. Turn the VPN, back on. I had forgotten(again), to do that. This is something that has actually happened before. I should have remembered, because. When Sentinel saw my scanners, yet. Wasn't updating. That should have been the clue.

 

[dmfalk]

I wouldn't say updated outright, but. All I have do is disable the VPN, for the few seconds I run the update, then. Turn the VPN, back on. I had forgotten(again), to do that. This is something that has actually happened before. I should have remembered, because. When Sentinel saw my scanners, yet. Wasn't updating. That should have been the clue.

That's because the port Sentinel usually checks for firmware and database updates was blocked. Glad that was resolved.