Chris0516
Active Member
I had this problem, back in November. While Sentinel sees' my scanners. It can't search for a F/W or HPDB update.
Sentinel: Cannot update
- Thread starter Chris0516
- Start date
What error message are you receiving?
Chris0516
Active Member
tvengr
Well Known Member
Try it again a little later. The servers are down from time to time for maintenance or updates.
Chris0516
Active Member
I hope your right.
tvengr
Well Known Member
I sometimes have the same problem, but then it starts working again.
Chris0516
Active Member
The VPN was the cause.Kinda what I thought. I presume you've got things updated, now. đź‘Ť
Chris0516
Active Member
I wouldn't say updated outright, but. All I have do is disable the VPN, for the few seconds I run the update, then. Turn the VPN, back on. I had forgotten(again), to do that. This is something that has actually happened before. I should have remembered, because. When Sentinel saw my scanners, yet. Wasn't updating. That should have been the clue.
That's because the port Sentinel usually checks for firmware and database updates was blocked. Glad that was resolved.
I cannot update my firmware or my database. This is the message that I keep getting.
Chris0516
Active Member
If you have a VPN, shut it off, then. Update your scanner. After doing the update. Turn the VPN back on. I have made that mistake, myself.
No issues updating master DB here (got no need to update fw). Who is your ISP? Have you followed the advice given to the OP in post #7?
Looks like a path issue. This usually means Windows has installed Sentinel on a virtual drive (ie: OneDrive), instead of a local drive. (Seriously, Microsoft needs to allow some programs to be selectively loaded locally, instead of in the cloud by default!)
Sentinel needs to run from a local drive, with local paths.
