I hear you 100%. I agree, dispatchers are overworked and don't need more to do.Dispatchers and their command staff have no place in inserting themselves into telling law or fire folks what to do. If there is an issue, then the SOP is to notify their supervisor and/or watch commander. That person will then notify the appropriate command staff of the agency in question, document the issue, and turn it over to that agency command to handle. If they drop the ball, it's on them. The last thing we need is more stress on our telecommunicators placing command decisions for field units. They aren't trained, sworn, or in the right position to direct/advise those persons on anything.
Maybe it's different in PSAPs that are run by law agencies, but in our center, it isn't that way and I'm not sure I would want to go back to that model.
My point was that it was one of probably several ways to at least sound an alarm if something seemed amiss. I wouldn't expect dispatchers to become law enforcement. Simply notifying their supervisor would be the first step, then the supervisor forwarding the concern to the chief and whatever group oversaw the agency for investigation.
My thinking is that if there were multiple people that had a way to alert someone if things seemed to be going wrong in quick order, that would help. Relying on scanner listeners to be the sole watchdogs is not a solution.