DSL say's my scanners are at fault

[gmclam]

DSL modems suck ...

I had a similar experience with "the phone company" (thier name has changed 3 times since my initial installation here) regarding my DSL connection. I had to deal with the ISP (which is not the physical service provider) rather than deal directly with the phone company. They blamed THEIR PROBLEM on everything and anything here. Funny thing; I keep a spare modem and a spare router on hand and could (and did) prove to them the problem is on their end. (it doesn't hurt to actually know what you're talking about as well). Eventually they got tired of my daily calls .. and their house calls and fixed the problem at their central office.

HOWEVER; I have had DSL modems fry, and more than once. They seem to be cheaply made. Next, since your problem is merely "modem resetting", I must wonder if the POWER to the modem is SOLID. I suspect your modem is powered from a wall wart, and the connections to the modem (or whatever device) are usually less than ideal. If you can be SURE the power to your modem is solid, great.

My gut tells me the problem is on the other end - the phone company. I am not sure what you mean by resetting; for example does the "signal present" light go out? Do all the lights on the modem go out such that it has to reacquire the signal and lock onto it? These type of things can be easily caused by the "modem" on the other end, or simply a bad connection on the wires connecting them.

To try and resolve whether or not a scanner is the cause, I suggest the opposite. Get a scanner NEXT to the modem, scan ALL the channels and TRY and MAKE the modem reset. CAN YOU?

Good luck,
George

 

[rcvmo]

Quote:
Originally Posted by Jay
I've had the opposite effect - my "modem" is killing my scanning. Of course, my "modem" is a Motorola Canopy 2.4GHz wireless transceiver..


Now THAT one I believe.....

I'd believe that one too.

rcvmo

 

[digitalanalog]

It's AT&T DSL (i live in Ohio).

And on one of the service calls a DSLAM issue was found and service tech said the problem was fixed at the terminal offfice and that everything is good now.

Well every time they find a problem a nd fix it, it's o.k. for a short period of time then the troubles start again.

All cables are new from the modem to the computer.

They are telling me my line (outside the house) is unstable, But they said that before and when the service tech leaves, he say's....."we found the problem and took care of it"
well that's o.k., for maybe a week or two then back to the same old BS.......

At one point they told me that i was just inside the avaiable area where i was even able to have DSL, but when the service tech was telling me that i had him follow me outside to the end of my driveway and pointed to some big grey box accross the road and down the street about 80ft. and the box says AT&T on it, and when i loose electric power (which happens allot where i live) an AT&T work truck stops and that grey box and hooks a generator to it and leaves it run until power is restored to the area.

So whatever is inside that grey box across the street from me has something to do with the phone line.

These people just simply do not know what the problem is or how to fix it...it's That Simple.

Thanks all for your response, i appreciate it......................

 

[weeksben1]

When you say "my DSL modem resetting itself about every minute or so", are all of the lights on the modem going out and then coming back on? The reason I ask is, that it could be simply a loose or failing power adapter.

 

[iMONITOR]

It's AT&T DSL (i live in Ohio).

...........

Gee...how did I know it was going to be AT&T? Because that's their M.O., that's their "Profile", that's indicative of their incompetence and lies!

You need to escalate your service request to a supervisor, if not a manager. Not that it will resolve the problem, but at least to let them know what's going on, and that you're not putting up with their routine. I would request some type of prorated credit be applied to your bill until this can be resolved, if ever. In the mean time, do you have any alternatives for ISP? If so, I'd move in that direction, it will be more productive.

DSL is not rocket science. But it does require knowledgeable staff, and a solid working infrastructure, neither of which AT&T has (usually).

 

[ecps92]

DSL Issues

Worked for a Year and a half with my DSL provider, on the reason I was loosing Connectivity everynight, at 6:30pm thru 8-9pm.

Lets, see the little ole "Out Source" help desk in India tried to blame:

a.) Florescent Lights
b.) Monitor too close to the Modem
c.) Street Lights coming On [Summer and Fall, Nope to light out]
d.) Local Area Ham Operator interference [Ha, I'm the only Ham in the neighborhood]

Finally got it escalated to the Actual Carrier. They Switched Ports at the Hub [Central Office] and discovered it was a Bad Port on the Switch.

Amazing what they walk you thru, and it's mainly an equipment swap out.

I have been having problems with my DSL modem resetting itsself about every minute or so, this happens from time to time and might only last for 3-5 day's but it happens all the DAMN time.

I have have a DSL(yahoo) service tech at my house 5 times in the last 9 months trying to locate the problem.

First they said it was my inside phone lines (NOT), all lines were NEW installed about 2 months prior to getting DSL service.

Then they said the problem was the Modem was to close to the Computer......EXCUSE ME......

The last time (2 day's ago) the service tech said it was my Scanners that was causing the intermittance in the DSL modem..........................

I argued with him for about 20 min. advising him, there is no-way this is the cause.

If it was the scanners, it would be a consistant problem, and it is NOT, it only happens from time to time as mentioned above.

So my question to those that might know, Is there anyway, my scanners (4 currently and 1 HH) could POSSIBLY be interfering with my DSL Internet Connection (i.e. the modem)

Sorry for all the spelling mistakes.....................

 

[Don_Burke]

I had High speed cable prior to DSL and never had any problems, so if they can't figure it out and at least give me another modem, i will just drop DSL and go back to high speed cable....which is twice as fast anyway.

not a match of anytype actually, but they are not going to tell me my scanners have anything to do with their SH*tty service.

It now becomes a matter of principle.

I interpret that as meaning winning the arm-wrestling match is more important to you than getting your DSL up and running.

They have all the time in the world to screw with you.

Do you have all the time in the world to screw with them?

 

[prcguy]

I’ve had DSL here for the last 10 years with only a few minor issues with outside phone lines. I’m at the 15k ft distance limit and some of the lines between the house and CO are old and crusty. The local phone company had to splice me into different lines twice to cure an intermittent problem when it rains but they were very responsive to my complaint and diagnosed most of the problem in a few minutes while I was on the phone with a technician. My HF radio at 100w also trashes out the modem and causes it to reset, but the HF antenna runs parallel with the house and all the internal LAN wiring. The DSL signals are confined to the VLF and lower HF spectrum and it takes a fairly strong RF field to disturb the modem. Blaming your scanners for the problem is sad at best.
prcguy

 

[kd4bas]

digitalanalog,
I spent some time as a DSL Tech for your provider. Hopefully you are not on an ADSL service, they will tell you that it is "best effort" but if you want to cancel the service and order another type of service (for a higher price) they will be glad to help you.

When the technician comes to the house, have them take a modem and plug it straight into the NID (phone box) at the house - be sure to have an extention cord handy and then have them PROVE sync and connectivity there. If the problem is still there it is in the loop, line or back to the Central Office, hacve them open a ticket with thier tier 2 repair.

If ther is no issues at the NID, have him try a new modem at your present location (by your PC) and see if the issue is resolved. If it is then you are in good shape, if not have then run a check on the line to make sure the wires are still in decent shape and there is no "short" from the modem connection to the NID.

Don't be timid, after all you are paying for a service and you should expect some sort of service to resolve the problem, you may have to call the provider back and ask for an escalation to tier 2 or the through the ILEC.

 

[pathalogical]

I've had similar experience with my DSL, sometimes it doesn't connect to the server. It just shows a red X in my bottom right tray. This has happened serveral times since I subscribed in early February when I bought my new pc (windows XP). Sooo, I called tech support and they say the silliest things: "Unplug your ethernet cable from back of pc and modem, reverse the cable and plug them back in and turn modem back on." They always suspect a bad connection somewhere. Playing around with the wires does not solve the problem. Each time I've called, they've instructed me to go into my Device Managers --> Network Adapters and uninstall the Intel bla bla something and 1394 Net connector. A few other simple things and I'm back up and running...until it happens again.

 

[shaft]

I've had similar experience with my DSL, sometimes it doesn't connect to the server. It just shows a red X in my bottom right tray. This has happened serveral times since I subscribed in early February when I bought my new pc (windows XP). Sooo, I called tech support and they say the silliest things: "Unplug your ethernet cable from back of pc and modem, reverse the cable and plug them back in and turn modem back on." They always suspect a bad connection somewhere. Playing around with the wires does not solve the problem. Each time I've called, they've instructed me to go into my Device Managers --> Network Adapters and uninstall the Intel bla bla something and 1394 Net connector. A few other simple things and I'm back up and running...until it happens again.

The problem you are describing is not a DSL problem, its an ethernet problem between your machine and the ethernet port on the DSL modem. Even if your DSL service is down, the ethernet link will be up.

 

[UFEMTFF]

The problem you are describing is not a DSL problem, its an ethernet problem between your machine and the ethernet port on the DSL modem. Even if your DSL service is down, the ethernet link will be up.

Correct, and to add to this, it sounds like they actually were trying to troubleshoot your problem appropriately. The error you're describing seems like you either have a bad card, a bad cable, or a bad port (modem). Replace the things you can in order of their price tag, and you'll eventually figure out the problem.

 

[902]

Whenever you deal with weird problems that you are absolutely confident your monitoring equipment is not causing (and, no, I don't think your equipment is the cause, but I don't know enough about that stuff to guess what's wrong), PUT THE STUFF AWAY so that the warm body who comes in to "fix" the problem does not simply reset something, blame it on your scanning equipment and then leave only to hope the next time you call in your real and legitimate problem someone else will get assigned the call.

 

[Fizz753]

I have been having problems with my DSL modem resetting itsself about every minute or so, this happens from time to time and might only last for 3-5 day's but it happens all the DAMN time.

I have have a DSL(yahoo) service tech at my house 5 times in the last 9 months trying to locate the problem.

First they said it was my inside phone lines (NOT), all lines were NEW installed about 2 months prior to getting DSL service.

Does your modem have a status page? With signal levels and such? If it does write down / print what they are. Then if you can connect the modem at the NID (where the phone comes into the house). And see what the status page says the signal strength is there. The idea is to disconnect ALL the house wiring and only have the modem connected. If the stats change too much then the problem "may" be in the house.

Then they said the problem was the Modem was to close to the Computer......EXCUSE ME......

The last time (2 day's ago) the service tech said it was my Scanners that was causing the intermittance in the DSL modem..........................

I argued with him for about 20 min. advising him, there is no-way this is the cause.

If it was the scanners, it would be a consistant problem, and it is NOT, it only happens from time to time as mentioned above.

So my question to those that might know, Is there anyway, my scanners (4 currently and 1 HH) could POSSIBLY be interfering with my DSL Internet Connection (i.e. the modem)

Take a look here: http://www.dslreports.com/faq/amfaq/4._Operational_Issues___Troubleshooting#12365

Scanners do put out small amounts of RF from the mixing of frequencies (although the newer models are not so bad) in the receiving stage and it is possible that through any weird combination of the 4 to put out enough RF combined to cause problems. I agree how ever that it would be a long shot.

Sorry for all the spelling mistakes.....................

Be glad you dont have to read my posts before the spell checker goes to work.

And another good idea would be to get a second modem to test with. (borrow if you can till you have an idea if you need to replace yours or not ) First thing would be just to drop it in the same place and see how the signal levels may of changed.

 

[Viper43]

If you do a lot of downloading it is possible that they are limiting your service bandwidth, Earthlink and EMBARQ are known for this, even though my service has no bandwith limits when I hit a certain point I get "slowed" or even come to a screeching halt altogether. That occured last night in fact when sending photos to the paper I shot for. I sent 5 of 7 photos and it just stopped sending. None of the photos was over 3.7mb. An hour later the last two finaly went out, but I had to reset the modem 4 times..... thats BS!

V

 

[rockag41]

I had the same modem and the same DSL provider. All the modem lights were green but it would drop the connection at random (read "lights on but nobody home"). After numerous tech calls, I replaced the modem and bingo! Problem solved.

The whole time I had my scanner hooked to my computer and none of the techs even gave it a second thought.

 

[pathalogical]

shaft and UFEMTFF,

Thanks for your input and suggestions. I've made a couple of changes and maybe a couple more may be needed in the future.

 

[digitalanalog]

Well.................
Service tech showed up today, and installed a Whole House Phone Filter to the line, and everything is fine.For Now........

And while he was here, I asked him about the Scanners and he laughed and said "Those scanners have nothing to do with your issue,There is no way they could interupt the signal"

So now only time will tell, i am hoping the filter placed on the inbound wires from the pool,will stop all the trouble i have been having.

Oh and yes I asked the tech, Why none of the other service techs put a filter on, and he grinned and said.............Not all of us are GOOD techs...............

Time will tell............

Thanks again for all the input.

 

[SCANFANATICA]

There is no way in hell that your scanners are at fault.They are not plugged into the phone line,they don't transmit,etc...The tech that came out probably used to work for Radio Shack,and landed a job with your i.s.p.I have never had any problems with Bell South dsl,and I have had their fastest package for two plus years.I guess make sure you have all your filters on your actual phone lines that are in use,and pray that guy does not return. I would tell them that I want a new modem,and I want it now!! Also get a really good phone line coming straight from the wall to your modem.I did have a problem with that one time.It was a cheap one, and I had on and off problems with it,until I finally replaced it.

 

[Viper43]

No scanners do not transmit, but they do throw off a bit of RF .... but then so 200,000 other things.....

V