Mojo
Member
Where is Duke Power's "Response" desk located?
Thanks.
Thanks.
Duke Power?
- Thread starter Mojo
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"Response"???
I believe Duke Power has several "Response" locations. When you call 1-800-POWERON, I think the person taking your call will enter the info into a computer and forward it to the "Response" dispatch center that covers your area. I know there is a "Response" location here in Mooresville at the Duke Power location. I haven't monitored their system much due to poor reception at my home. I beleive Mooresville works off of the Anderson Mtn. tower in Catawba County. Hope this helps.
I believe Duke Power has several "Response" locations. When you call 1-800-POWERON, I think the person taking your call will enter the info into a computer and forward it to the "Response" dispatch center that covers your area. I know there is a "Response" location here in Mooresville at the Duke Power location. I haven't monitored their system much due to poor reception at my home. I beleive Mooresville works off of the Anderson Mtn. tower in Catawba County. Hope this helps.
Mojo
Member
Firecop:
Thanks. Apparently they contol the local towers by landline.
Thanks. Apparently they contol the local towers by landline.
Response
Mojo,
I talked with a Duke Power tech this AM. He said Response is handled during the day hours at several different offices. He said after hours calls are consolidated at the Charlotte office. I also found out Response for my area works out of Salisbury and covers Salisbury, Kannapolis, and Mooresville areas. Good luck.
Mojo,
I talked with a Duke Power tech this AM. He said Response is handled during the day hours at several different offices. He said after hours calls are consolidated at the Charlotte office. I also found out Response for my area works out of Salisbury and covers Salisbury, Kannapolis, and Mooresville areas. Good luck.
Mojo
Member
Thanks.
jeffmulter
Member
>> He said after hours calls are consolidated at the Charlotte office.
A little additional information, since Duke Power has several facilities in Charlotte.
After-hours and large scale power problems are handled through the Operations Center on Wilkinson Blvd, near Charlotte-Douglas Airport.
The response center, where the service equipment is based, is over on Toddville Road ... although there may be another counterpart facility in Mecklenberg County. A ton of transformers and telephone poles are also stored at Toddville.
Customer service calls that ARE NOT made through the Power On automated phone system - and there is a second toll-free number for Spanish speaking customers - go through the Customer Service Center near I-85 and W.T. Harris. Service problems are then directed to the appropriate service center, of which there are numerous locations. Duke provides electricity across the Piedmont, Upstate S.C. and down below the Greenwood, S.C. area.
The corporate offices are in Charlotte, across from the Panthers' Stadium.
Other response centers I'm familiar with include the Gastonia facility (Hwy 321 near Gaston Community College), Shelby (Hwy 74 at Hwy 181), and Lancaster (just off Hwy 521 North).
A little additional information, since Duke Power has several facilities in Charlotte.
After-hours and large scale power problems are handled through the Operations Center on Wilkinson Blvd, near Charlotte-Douglas Airport.
The response center, where the service equipment is based, is over on Toddville Road ... although there may be another counterpart facility in Mecklenberg County. A ton of transformers and telephone poles are also stored at Toddville.
Customer service calls that ARE NOT made through the Power On automated phone system - and there is a second toll-free number for Spanish speaking customers - go through the Customer Service Center near I-85 and W.T. Harris. Service problems are then directed to the appropriate service center, of which there are numerous locations. Duke provides electricity across the Piedmont, Upstate S.C. and down below the Greenwood, S.C. area.
The corporate offices are in Charlotte, across from the Panthers' Stadium.
Other response centers I'm familiar with include the Gastonia facility (Hwy 321 near Gaston Community College), Shelby (Hwy 74 at Hwy 181), and Lancaster (just off Hwy 521 North).
Mojo
Member
Thanks.
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