I think this post is about 1/2 asking for a suggestion and 1/2 venting: Without getting into the nitty-gritty details, my feed setup involves both a Raspberry Pi running the scanner software and a Windows computer sending out the feed audio to the Broadcastify server. I previously had a problem where an occasional network glitch at my home would interrupt the scanner software but the feed audio would continue or automatically reconnect after a brief interruption. This resulted in the feed remaining online but dead audio being sent out on the feed. When this happened, I had a listener who would report the problem if I wasn't aware of it already and I would fix it ASAP. A couple of months ago, I implemented a fix that greatly reduced the instances of dead audio. Now, the scanner software will automatically restart after a network glitch.
However, the same listener has continued to make "No audio" reports that are false. Each time, I check and verify that the audio is going out. I've sent her a polite message once, saying that the problem was on her end. However, I didn't get a reply. I don't know if she saw the message. She continues to frequently report no audio when everything is working. It almost feels like a form of harrassment. I've done what I can to address the issue. I feel like telling her to buy a scanner and quit depending on my feed.
Any suggestions on how to deal with this, other than just ignore the notifications from this user?
However, the same listener has continued to make "No audio" reports that are false. Each time, I check and verify that the audio is going out. I've sent her a polite message once, saying that the problem was on her end. However, I didn't get a reply. I don't know if she saw the message. She continues to frequently report no audio when everything is working. It almost feels like a form of harrassment. I've done what I can to address the issue. I feel like telling her to buy a scanner and quit depending on my feed.
Any suggestions on how to deal with this, other than just ignore the notifications from this user?
