firmware update for Pro 96

[mikey60]

I figure I'll check with a couple other stores in the area first, and if none of them are willing to do the warranty work I'll send it back to Glenn and have him deal with it.

FYI: Scanners Unlimited (and I assume Grove as well) is an authorized dealer, and gets his stock directly from Fort Worth, not from a franchise store.

Mike

 

[Pro-95]

While you may be able to "argue" with RadioShack & get it fixed, There is presedent in many categories, including retail electronics, that your warranty is valid only if bought from an Authorized Dealer. Icom, Yeasu, Kenwood Alinco have this policy.

You really shouldn't have to argue. However.... If Grove or whomever is an Authorized reseller then that ends the from a unknown source part of that. If you bought it on Ebay, second or third hand and the unit isn't abused and any defects or inoperability is not due to carelessness etc... It would be covered under the manufacturer's warranty. Since the item we are discussing isn't over 1 year old, no matter where you got it, it is under warranty without question. Now after September then I can see were what you are saying to be true and you will have to provide some sort of proof of purchase.

What if a Radio Shack dealer had a scanner laying around that was broken, "zapped" or whatever, & sold it to me "As is" final sale for 10 bucks.

Most products sold as-is have a mark indicating such. And if the product is sold damaged, it more than likely would NOT be covered under warranty, even if it is 3 days old.

Can I throw away the receipt, get one from my buddy at "Joe's" car stereo & tell RS to fix it for free??

Fixed for free? Probably not if it is damaged. But we are talking about a firmware upgrade, a manufacturing defect, that is indeed covered for 1 full year from the date of purchase.

Grove & Scann Unlimtd simply buy RS scanners in bulk from a franchise store at a discount, & resell them.

It is still a Radio Shack scanner purchased through authorized channels, even if it is buying from a franchise in bulk at a discount. If Radio Shack didn't approve of this activity, beleive me, they would shut it down, no questions.

Basically, any store would/should provide you with a no-cost upgrade path because providing customer service is what we are supposed to do. If you come to a store get your scanner upgraded or mfg defect repaired then you will be happy and will most likley consider returning to that store for any future purchases. It's all about winning and keeping customers. If a store insists on a receipt or some form of proof of purchase they are following the company guidlines however any store that wants your business will realize that the scanner is less than 1 year old and this is a manufacturing issue and thinking customers first is a company motto. Failing to take care of you would be bad for business.

Sure there may be a store or two that won't take care of you. Then drive the other 10 minutes to get to the next Radio Shack that will most likely take care of you.

Again if ANYONE comes to my store for an upgrade, they will be taken care of, no questions asked.

 

[shackmgr6073]

Hey everyone, I work for RS (so I guess that makes me a moron) I know that you ham and scanner guys have forgot more than I will ever know about electronics (I've been told this many times) But anyway, the upgrade should be done with no charge. Just make sure they put the 1.3 upgrade on the ticket. I haven't sent any in yet, but I expect turnaround should be about 5-7 business days. As for radios with 1.3 preloaded, I haven't got an answer about when they are due in stores. We go through quite a few at my store, and I will email the techs to see what I can find out. While I am not an expert, I do know my fair share about the scanners. So if you guys have a question, let me know and I will do my best to get you answers.

 

[Pro-95]

Hey everyone, I work for RS (so I guess that makes me a moron)

Welcome fellow moron. Store manager 3235.

 

[shackmgr6073]

Hey everyone, I work for RS (so I guess that makes me a moron)

Welcome fellow moron. Store manager 3235.

Good, at least I won't be the only one thrown under the bus.. :lol:

 

[Concrete1]

You really shouldn't have to argue. However.... If Grove or whomever is an Authorized reseller then that ends the from a unknown source part of that. If you bought it on Ebay, second or third hand and the unit isn't abused and any defects or inoperability is not due to carelessness etc... It would be covered under the manufacturer's warranty. Since the item we are discussing isn't over 1 year old, no matter where you got it, it is under warranty without question.........

Without question?? Legally, in writing, The RS warrany, along with all other companies warranties requires you to show a receipt/proof of purchase from an authorized dealer to obtain warranty service. Thats the only "automatic", anything else being offered by an isolated Dealer is "above & beyond".
Take this, for example. A RS store (or a customer) gets robbed of Pro-96's. Does the thief also get to have the rest of the warranty period free at any store in the USA with no receipt, simply because he's holding an item that has only been available for 6 months?? No.
According to a call with R/S in Fort Worth (about 1 year ago), Grove is on no list of Authorized Radio Shack dealers, & a receipt from "Grove Enterprises" carries no weight in obtaining warranty service from a RS repair facility or store. I don't have any 1st hand knowledge about Scan Unlim, but I suspect it is the same, that would seem to be the only reason he tells people to send RS scanners purchased from him Back to Him for Warranty work, a true authorized RS dealer would tell you to take it with your receipt to any Radio Shack.....
PS:.. I am talking about warranty work "in General". I'm sure this specific rom upgrade is a non-typical case, & will be taken care of for customers.....

 

[mikey60]

I got a response back from my query on the radioshack web site.

The response was:

Yes, even though you bought it through Scanners Unlimited.

I'm printing out the E-Mail and taking it with me

Mike

 

[zoe1965]

Hello, shackmgr6073

If I have no radio systems in my location that use the
48xxx range TG problem,and I have had no problems with my v1.2,is it worth sending it back for the upgrade?

Everything I need to hear works and tracks with no problems,without the v1.3 - fixed 48xxx upgrade


So if anybody can please tell me,is there more to this upgrade then just fixing 48xxx TG problem.?

My radio dealer told me in my case it's not worth it.
If all my trunked radio systems that I listen to come in clear and have no problems he sees no reason for the upgrade to v1.3

I am very happy with the Pro-96 one of there best scanners I have bought from RS.,but uncertain if I should upgrade to v1.3 ,if that is the only bug it fixes that he knows of, and told me "it would take at least 5 - 8 weeks to get it returned with the upgrade." I could be getting the run around,but too soon to answer that. I still have until next year to return it.

But unsure at the moment what to do,thanks for any help on this matter.

 

[Voyager]

Hello, shackmgr6073

If I have no radio systems in my location that use the
48xxx range TG problem,and I have had no problems with my v1.2,is it worth sending it back for the upgrade?

There may be no systems using that TG in your area now, but...

1) If you ever sell it, it will be worth more with the 1.3 upgrade - especially to someone who has 48xxx TGs in their area.

2) Your local systems could add those TGs to their system someday.

3) If you ever need it later, you will have to pay for it.
(if it's more than a year since you bought the unit)

Still think it's not worth it? Get it while you can! If you bought your unit in January, say, I might wait until November or so to get it done in case 1.4 or later comes out (as long as you don't need the features you don't have - in this case, the 48xxx TGs)

Joe M.

 

[zoe1965]

If you bought your unit in January, say, I might wait until November or so to get it done in case 1.4 or later comes out (as long as you don't need the features you don't have - in this case, the 48xxx TGs)



Thats a good idea! I'll wait until then. You just might be right about v1.4 :lol:
with the first upgrade over the internet looked like it may never have happened,but they did it!,and who knows if this upgrade will create a problem.

I'll wait as you said,and see what people are saying about this new scanner upgrade,bugs,conflicts,anything can happen,but if is done by a RS tech support in TX,it should be just fine.

Thanks for your input

 

[greenthumb]

Strangely enough, I just received a Pro-96 yesterday that I ordered from RadioShack (they didn't have them in any of the stores by me, so I ordered it at the store) and it came with 1.2 on it. That's disappointing. :roll:

 

[Pro-95]

<snipped from the other thread>
I just got off the phone with the technichian that will be doing your scanner upgrade. Nothing like going to the source.

First off ANY Pro-96 scanner that is stamped Radio Shack and has a Radio Shack catalog number on it will be upgraded. No questions.

The firmware upgrade involves a ROM upgrade + a Processor upgrade. The upgrade includes 1.0, 1.2 & 1.3 versions in one upgrade.

To display your firmware version is press #3 while the initial display is being displayed. Any scanner not displaying 1.3 should be upgraded.

Turn around time should be 1 day in the repair facility plus whatever for shipping. The technician states that he has everything he needs to do the upgrade however has only done a few upgrades.

Yes, the scanner MUST be sent to Fort Worth Texas.

Hope this helps and clears up any questions.

 

[jimsokol]

Have never used RS repair, so I have some Questions:

- Can I take the unit to the store with my receipt (to prove still under warranty) and they will send the unit in or do I have to call on phone a get RMA???
- For the repair reason, do I just tell them it's to upgrade the firmware to fix the 44xxx talkgroup and id list storage issues?
- If I take it in to the store does it come back there or to my home??

 

[Pro-95]

Have never used RS repair, so I have some Questions:

- Can I take the unit to the store with my receipt (to prove still under warranty) and they will send the unit in or do I have to call on phone a get RMA???
- For the repair reason, do I just tell them it's to upgrade the firmware to fix the 44xxx talkgroup and id list storage issues?
- If I take it in to the store does it come back there or to my home??

yes/no
yes
store :lol:

Yes you need to take it to a corporate store. They will do everything to send off your scanner. Tell them it is for the firmware 1.3 upgrade and it *must* go to Fort Worth Texas. If you say much more you'll more than likely confuse the associate behind the counter. It will come back to the store but the store *could*(customer service) ship it to your home if you are very far away and they may or may not charge you 10 bucks for shipping the repaired unit back to your home.

 

[rdale]

"- Can I take the unit to the store with my receipt"

Y

"- For the repair reason"

CPU 1.3 upgrade in Ft Worth

"- If I take it in to the store does it come back there"

Y

 

[jimsokol]

Thanks Michael and Rob.

...jim