G5 Pager - PPS not detecting on windows 10

[N6ML]

Yes, I am using the cable that came with the pager (even tried a second cable from my other pager).

Yes, when I plug it in, I do get the sound and it even shows that it’s charging.
Yes, under “network adapters” I see the device appear and disappear when I plug/unplug the device.

If that device looks like "Unication USB Ethernet/RNDIS #x", it sounds like everything is OK from the driver perspective. If can't communicate with the pager at this point, I'd start to suspect some malware protection getting in the way. Did it ever work? If it stopped working at some point, do you remember any changes you made around that time?

 

[dhmann1811]

If that device looks like "Unication USB Ethernet/RNDIS #x", it sounds like everything is OK from the driver perspective. If can't communicate with the pager at this point, I'd start to suspect some malware protection getting in the way. Did it ever work? If it stopped working at some point, do you remember any changes you made around that time?

Yes, it has been working fine up until about two days ago and it stopped. I have 2 G5’s and they both stopped connecting. Malware is possible but I have McAfee so I would hope that would help. No, I have not made any changes. In fact, I don’t even use this computer except for programming these pagers.

 

[N6ML]

Yes, it has been working fine up until about two days ago and it stopped. I have 2 G5’s and they both stopped connecting. Malware is possible but I have McAfee so I would hope that would help. No, I have not made any changes. In fact, I don’t even use this computer except for programming these pagers.

It's more likely that McAfee is preventing the communication with the pager, in attempt to "protect" you from dangerous network connections. I don't know if it's actually doing that, but it's a possibility. Maybe there's a way you can tell McAfee to trust the PPS software?

 

[dhmann1811]

It's more likely that McAfee is preventing the communication with the pager, in attempt to "protect" you from dangerous network connections. I don't know if it's actually doing that, but it's a possibility. Maybe there's a way you can tell McAfee to trust the PPS software?

Ok, I will certainly check to see if that’s the issue. I appreciate the help and I’ll let you know.

 

[dhmann1811]

Ok, I will certainly check to see if that’s the issue. I appreciate the help and I’ll let you know.

Of course, I’ve always had McAfee so that would seem strange if that started now. Obviously, something is not right.

 

[dhmann1811]

I disabled McAfee and tried with no luck. Even disabled the firewalls. I’ve done everything I know to do along with all suggestions. I guess my final option is I’ll take it to a computer technician and if that doesn’t work I have 2 G5’s I’ll sell for a discount. LoL

 

[Railbender]

I had one computer that would not allow the pager to connect, the others worked fine. I went into Norton Security, Firewall, Program Control and allowed PPS access. I just checked and each PPS update is listed as allow so Norton must add them automatically now. All systems are Win10 20H2.

 

[dhmann1811]

I had one computer that would not allow the pager to connect, the others worked fine. I went into Norton Security, Firewall, Program Control and allowed PPS access. I just checked and each PPS update is listed as allow so Norton must add them automatically now. All systems are Win10 20H2.

Thanks, I’ll double check my firewall again. It has to be something simple like that.

 

[dhmann1811]

Well, I’ve had two computer techs that make $50.00 an hour check everything and they can’t figure out the issue either. No, I was not charged anything since they could not fix it. Guess I need to buy another laptop and see if that works. I’m amazed that none of us can figure it out when it used to work fine. So strange!

 

[eorange]

Is your USB cable bad? You could try installing PPS on a totally different PC, temporarily, to help isolate the problem.

 

[dhmann1811]

Is your USB cable bad? You could try installing PPS on a totally different PC, temporarily, to help isolate the problem.

I have tried 4 different cables (2 of which come with the pagers I own) so that’s not it. This afternoon I connected it to a friends desktop with no issues at all. It’s something with the laptop but I still can’t figure out the issue. Again, the strange thing is that it has worked fine for the past couple of years and just last week stopped being able to connect.

 

[eorange]

Do you see any warnings on the USB devices in the Control Panel when you plug it in?

 

[Railbender]

Do you see any warnings on the USB devices in the Control Panel when you plug it in?

When you connect the USB cable you should get a beep and it should show in Network adapters as Unication USB Ethernet/RNDIS not in USB devices.

 

[N6ML]

When you connect the USB cable you should get a beep and it should show in Network adapters as Unication USB Ethernet/RNDIS not in USB devices.

We've been over all of this already.

 

[dhmann1811]

Do you see any warnings on the USB devices in the Control Panel when you plug it in?

No I do not.

 

[dhmann1811]

When you connect the USB cable you should get a beep and it should show in Network adapters as Unication USB Ethernet/RNDIS not in USB devices.

Yes, it shows that but it is still not “reading” it correctly for “PC Programming”.

 

[eorange]

Try this: connect your pager and locate the USB device in the device manager. Delete that USB device and then disconnect your pager and exit PPS. Install the patch I referenced above (which you mentioned you had already tried, but do it again). Then start PPS and then connect your pager.

 

[eorange]

Correction: network adapter per @Railbender .

 

[Railbender]

Don't start PPS just connect the pager. If you are seeing the pager in network adapters right click on it and select properties. Does it say This device is working properly? I am trying to determine if it is a pager or PPS problem, I think it is PPS.

 

[dhmann1811]

Don't start PPS just connect the pager. If you are seeing the pager in network adapters right click on it and select properties. Does it say This device is working properly? I am trying to determine if it is a pager or PPS problem, I think it is PPS.

I did exactly what you suggested and yes, it says, “this device is working properly”.