GM360 programming problems

[MattN]

Hi Guys,

Sorry if there is already a thread about this but I couldn't find one.

I have the above mentioned radio and need to program it to work with a Riedel Riface system. Unfortunately, Riedel has nothing to do with my problem.

I have an after market RIB Cable with all sorts of fancy connections which I have tested with my supplier and therefore know it works.

Every time I try and read my device, I get an error which reads the following:

"Couldn't open port. Check weather device/RIB are powered on or not, and the device to RIB, and RIB to PC connection is ok."

I am using a USB to RS232 converter which has also been tested and works.

The software I am using is R03.11.16 on a windows 7 professional 64bit laptop.

Radio info is as follows:
SW R03.15.00
CP R8.00

I have tried everything I can think of to get this working and it seems to be something on my PC that doesn't allow the port to be opened.

Are there any suggestions about what might be causing my problem?

 

[cabletech]

GM series radios are made for the European market and you need to be sure that the software you are using is the correct version.

If you are not using the European version of the program and the most current release, then you will have a problem.

Motorola's us web site does not list that series of radio or software.

Also check what com port your computer is assigning your cable and make sure it matches in the program and that you have the current driver for the cable.

Also, I have found that a lot of Motorola programs do not like running on a 64bit OS znd work much better in 32bit or even going back to XP.

 

[SteveC0625]

Hi Guys,

Sorry if there is already a thread about this but I couldn't find one.

I have the above mentioned radio and need to program it to work with a Riedel Riface system. Unfortunately, Riedel has nothing to do with my problem.

I have an after market RIB Cable with all sorts of fancy connections which I have tested with my supplier and therefore know it works.

Every time I try and read my device, I get an error which reads the following:

"Couldn't open port. Check weather device/RIB are powered on or not, and the device to RIB, and RIB to PC connection is ok."

I am using a USB to RS232 converter which has also been tested and works.

The software I am using is R03.11.16 on a windows 7 professional 64bit laptop.

Radio info is as follows:
SW R03.15.00
CP R8.00

I have tried everything I can think of to get this working and it seems to be something on my PC that doesn't allow the port to be opened.

Are there any suggestions about what might be causing my problem?

Motorola Pro Series CPS wasn't updated to handle Win 7 until Version R06.12.05. If you are using an older version, it probably won't work, no matter what you do.

Also, you said the radio info is SW R03.15.0 and the CPS you have is R03.11.16. General rule of thumb is that a radio programmed with a newer version can't be programmed with an older version.

Also, there are a number of threads here on the GP360 going back to at least 2009, and they all revolve around the same issue. It's a European market radio and requires the European version of the CPS.

Since you didn't fill in your location in your profile, it's hard to provide accurate info for you. If you are in the US, the GP360 is not type accepted for the American market. It can be used on ham frequencies, of course, but that's it.

 

[MattN]

Hi SteveC0625, Cabletech,

Thanks for your feed back.

I'm based in South Africa and the strange thing is, relating to your comments, my supplier has no issues reading the radio with the same OS and software I'm using. In fact, the software I have is from the very same supplier.

Apparently the version I have is the latest version available?

I've attached a screen shot of the CPS info, how do I tell if it's the European version or not?

I did find some of the mentioned threads, but they all seemed to revolve around the cable arrangement being faulty in some way which is why I thought it be best to start a new thread. Also, some forums are iffy about necroposting, so I'm doing my best not to tread on anyone's toes.

 

[SteveC0625]

Hi SteveC0625, Cabletech,

Thanks for your feed back.

I'm based in South Africa and the strange thing is, relating to your comments, my supplier has no issues reading the radio with the same OS and software I'm using. In fact, the software I have is from the very same supplier.

Apparently the version I have is the latest version available?

I've attached a screen shot of the CPS info, how do I tell if it's the European version or not?

I did find some of the mentioned threads, but they all seemed to revolve around the cable arrangement being faulty in some way which is why I thought it be best to start a new thread. Also, some forums are iffy about necroposting, so I'm doing my best not to tread on anyone's toes.

Cabletech and I are both in the US. I don't keep up with current versions of the European, South American, and Asian versions of the software for the Pro series. But the name of the product alone tells me it's an overseas version from my (US) perspective. The GP/GM300 series that you have translates to the CDM/HT series here in the US. The GM300 that was marketed here in the US is a different critter. It's much older than the Pro series of radios. The US GM300 used old, old, RSS for DOS and was never produced in a windows version.

If you and your dealer are using the same version, then that's not the problem. He can tell you if his version is the same or newer. If his is newer, that might be the problem right there.

Since I don't know anything about the EA version of the CPS, it's not possible for me to tell you if what you have is new enough to run on Win 7. But, as Cabletech mentioned before, the Pro CPS would not run on Win 7 machines until /\/\ released an update for that. Even then, some folks reported issues running on anything fancier than the 32 bit version.

 

[MattN]

Cabletech and I are both in the US. I don't keep up with current versions of the European, South American, and Asian versions of the software for the Pro series. But the name of the product alone tells me it's an overseas version from my (US) perspective. The GP/GM300 series that you have translates to the CDM/HT series here in the US. The GM300 that was marketed here in the US is a different critter. It's much older than the Pro series of radios. The US GM300 used old, old, RSS for DOS and was never produced in a windows version.

If you and your dealer are using the same version, then that's not the problem. He can tell you if his version is the same or newer. If his is newer, that might be the problem right there.

Since I don't know anything about the EA version of the CPS, it's not possible for me to tell you if what you have is new enough to run on Win 7. But, as Cabletech mentioned before, the Pro CPS would not run on Win 7 machines until /\/\ released an update for that. Even then, some folks reported issues running on anything fancier than the 32 bit version.

Ok so we've determined that I definitely have the right version, as far as my supplier is concerned I am running the latest software (which I have personally compared to his, making sure it is identical), the cable arrangement I have is definitely working (previously tested with supplier) and none of the PC's in my office, even the XP ones, can read the radio using the above mentioned arrangement. And there's no reason for it. Makes no sense.

And for the first time in my life I feel defeated by technology, rather than empowered.

Totally sucks...

 

[cabletech]

In your screen shot, the Envn4005z is the Motorola part number for the European market.

As Stevec has stated, check with your dealer and compare the versions that you both are using.

If they are the same, and the dealer can read write to the radio, then you have a problem with your computer and/or cable.