How to get Moto to pay up

[prcguy]

Do Kenwood/Harris/whoever else provide loaner radios?

If they agree to it in a contract they would. Or they get passed up. My company had some problems with some expensive satellite uplink components that were taking months to repair and our spares would get nearly depleted as the failure rate was very high. At some point we needed more expensive components and the vendor had to comply with certain turnaround times in a new contract and they did, otherwise we would have gone to another vendor. We were a huge consumer of this type equipment and could call the shots on some specs. I would think a large city/county radio purchase would have lots of room to negotiate terms like this. If the purchasing agent has some knowledge and b@lls to write it in.

 

[buddrousa]

My local Kenwood Shop has loaners the bare minimum to get by but not the whole fleet.
I also tested with my Personal Radio and a couple of test Radios weeks before final fleet programming.
As far as you programming the radios OWN IT explain bad firmware and you have to change every radio and that no firmware update is available at this time.

 

[emacs]

If the company you work for is a service center, you can submit claims with Motorola for repairs done by you under Motorola’s warranty. You’ll have to reach out to your Moto rep for details on what may or may not be eligible for reimbursement, but if you’re a CSC then within Partner Hub, under Support Services is a page for submitting Warranty Claims for parts and labor.

 

[Chris155]

The best part about problems after the job is the opportunity to show your customers you care. Make it right, don’t bill your customer, do what you can to get reimbursement from whoever is at fault. Big companies don’t pay little guys like us very often.