Motorola Mission Critical RSM firmware update failure

[fcfd15]

Has anyone had any issues upgrading firmware on APS? I’m upgrading a Bluetooth earpiece (nntn8125) from R01 to R01.03.10 and it will get to the end and fail. Now the RSM won’t turn on and I cannot revert back to R01 due to the firmware not available anywhere. I’ve contacted MOL with no resolution as of now.

Programming method:
Windows 11, connected via USB, current version of APS. Attempted on 2 machines with same issue.

Thanks in advance!

 

[mikewazowski]

Many years ago I had issues upgrading the exact same earpiece and I ended up with a brick. IIRC, the third party software that established communications with the earpiece didn't install properly and the upgrade failed. Ended up opening a case with Motorola and since the device was under warranty, they replaced it free of charge. Never attempted to upgrade the new unit.

 

[fcfd15]

Seems to be what mine has turned in to, a nice brick with the Motorola logo. Hopefully I'll be able to get a replacement like you did. Thanks for the reply.

 

[fcfd15]

***ISSUE RESOLVED***

Anyone else that is having this issue, I have resolved it.

Steps to resolve:
Downgrade APS from current to APS 4.5(that's the version I used). Loaded up the firmware and issue resolved itself. I believe there is an issue with either the current APS or atmel flip. If anyone needs any help with this let me know.

 

[human8472]

***ISSUE RESOLVED***

Anyone else that is having this issue, I have resolved it.

Steps to resolve:
Downgrade APS from current to APS 4.5(that's the version I used). Loaded up the firmware and issue resolved itself. I believe there is an issue with either the current APS or atmel flip. If anyone needs any help with this let me know.

Thanks for the update. I am trying to update the firmware on my Bluetooth RSM and it keeps failing. I have APS version v4.11.0. Do you know how to get the APS v4.5 that you used?

 

[human8472]

I have APS v4.11.0 currently. I found it here ...

Accessory Software - Motorola Solutions

Accessory Software

www.motorolasolutions.com

 

[KD9FAL]

I am having a similar issue with a PMMN4096A, Ops Critical Wireless RSM. Failed update and now device failure on power up. Any pointers on where to find an earlier version of APS or how to proceed. Mine is looking like a driver issue as I get a Generic Bluetooth Radio with an error that windows has stopped the device in device manager

 

[fcfd15]

I am having a similar issue with a PMMN4096A, Ops Critical Wireless RSM. Failed update and now device failure on power up. Any pointers on where to find an earlier version of APS or how to proceed. Mine is looking like a driver issue as I get a Generic Bluetooth Radio with an error that windows has stopped the device in device manager

Sorry for the late reply, I just tried the same method on the PMMN4096A and it also failed to update on the earlier version of APS as well

 

[Asunakiyori]

Mine did the same thing, I had to use another cable, I also change the USB port on the front of my case that I knew I was having data loss issues on to the one on the back direct to the board. After that, it loaded the firmware and booted up, no failures, connects to my APX's just fine now. The only issue I have is every so often it goes from Perfectly connected and in range to the Amber not in perfect range when the darn thing is on my belt and the mic is on my shoulder

 

[fcfd15]

So what I’m gathering is I don’t need to update the firmware yet😂 I don’t want the range issues, my OCD wouldn’t tolerate it lmao thanks for the update

Mine did the same thing, I had to use another cable, I also change the USB port on the front of my case that I knew I was having data loss issues on to the one on the back direct to the board. After that, it loaded the firmware and booted up, no failures, connects to my APX's just fine now. The only issue I have is every so often it goes from Perfectly connected and in range to the Amber not in perfect range when the darn thing is on my belt and the mic is on my shoul

 

[Asunakiyori]

So what I’m gathering is I don’t need to update the firmware yet

personally, I updated to to see if that solved my Lower connection strength issue. I've had that since I got the thing Still have it, but further testing is required on my end as last time I had that issue I was in a High traffic convention and some dimwhit was running around with a flipper 0 attacking medical devices

 

[Jfoster18]

***ISSUE RESOLVED***

Anyone else that is having this issue, I have resolved it.

Steps to resolve:
Downgrade APS from current to APS 4.5(that's the version I used). Loaded up the firmware and issue resolved itself. I believe there is an issue with either the current APS or atmel flip. If anyone needs any help with this let me know.

I'm having the same issue, just did a firmware update on my apx no problem, tried my bluetooth mic and now it says failure any help would be greatly appreciated!