Motorola Si500 and LTE RM Help

[oSPANNERo]

it says page not found, i have access to myview, can you help me out pls?

Just confirmed both links still work as expected *AFTER* I have logged in at Motorola Solutions Online Store - Shop Motorola Solutions

I also have confirmed that if you are *NOT* logged in to the Shop it gives you a "page not found" error.

 

[oSPANNERo]

<SNIP>

Just visit these links ***AFTER*** you have logged in to Motorola Solutions Online Store - Shop Motorola Solutions

<SNIP>

If you have confirmed you are logged in to the shop, and you still can't find those pages, open up a support chat or ticket with Motorola to tweak your Shop access to be able to see them.

 

[LAFD_firefighter]

You have to “purchase” for zero dollars it in the shop *AND* the entitlement conferred on your account *FIRST* or else it will not be visible to you in MyView. To find it in the shop to purchase it you first need to login to the shop itself. The "Motorola Shop" and “MyView” are not the same website and require separate sign-ins.

Motorola Solutions Online Store - Shop Motorola Solutions

Motorola Solutions Online Store offers a diverse portfolio of accessories to support your radios and devices. Shop now today!

shop.motorolasolutions.com

it worked

but it says no job running in device programmer dm me pls

 

[theevanleatherman]

So i downloaded LEX-Si RM but it won't download the Server. It will either say "Failed to copy files" or "Encryption Error"

 

[theevanleatherman]

And just to be certain we are starting from the same place, you have all these programs installed on the computer you are working from:

View attachment 158947

I can get RM Device Monitor, Job Processor Config, and Config Client to install, but every time the Server Utility tries to install, I either get a "Failed to copy files," "Encryption Error," or "Failed to manipulate" error. can anyone help with this because MSI sure can't

 

[LAFD_firefighter]

what cable do i use to hookup si500 to windows 11 pc

bc the usb cable i have didnt work and the other didnt even detect it

 

[LAFD_firefighter]

Update:

I reset PC to factory settings and wiped everything
Installed RM
And BOOM!!! It works now with SD card

 

[tomsr1971]

Just what I needed an update on the SI500. Thanks to oSPANNERo for the write up ! Pretty straight forward once get all the SW needed. I was able to activate a unit that I have had DOA for years ! Works as advertised but one issue I seem to have found. The DOA unit that I have revived has firmware 2.60.00 It would appear that while connected to a APX wirelessly when PTT'd the mic audio is muted almost 90% ?? I hook the mic up via cable and no prob. Recorded video audio no prob. Record audio no prob. Just TX audio while wireless. I have a unit with firm 2.10.02 I have no prob with that one. I just need to do the factory reset and reconfigure for the SD option. I thought I would play with the DOA unit first just to test the process. Yes I have tried down grading firmware it push's and downloads to SI but after the SI reboots you get an error, pulled the batt. it reboots just fine back into 2.60.00

Was you able to figure out the mic almost completely muted issue? I have 3 of these all with different firmware but this same issue.

 

[tomsr1971]

I am having issue with almost completely muted only when used in Bluetooth mode after firmware update. I have 3 of these, the si500 running 2.60.00 firmware being the worst 2.20.02 works but seems that gain is down on mic. I played with Bluetooth mic gain setting in APX radio with no success. Has anyone solved this problem?

 

[tomsr1971]

34 CPS added a Si500 backward compatibility check box in the BT section under radio wide.

 

[imEmily]

Hello?
I have a Motorola Si500 (not the LTE version).
When I turn on the power, there is the QR code recognition screen appears and nothing happens.
I read all the posts in here.
I tried to find the Radio Manager program based on the information you provided, but when I clicked on the link, I couldn't see the page.
It said "Unable to access
You are not authorized to view this page."
Would you please help me?
and Have a happy day to everybody in here

 

[oSPANNERo]

Hello?
I have a Motorola Si500 (not the LTE version).
When I turn on the power, there is the QR code recognition screen appears and nothing happens.
I read all the posts in here.
I tried to find the Radio Manager program based on the information you provided, but when I clicked on the link, I couldn't see the page.
It said "Unable to access
You are not authorized to view this page."
Would you please help me?
and Have a happy day to everybody in here

That likely means you were not logged into the Motorola store. To log in you need an account. If you don’t have an account you need to follow these instructions:

https://knowledgehub.motorolasolutions.com/articledetails/s/view-article?state=hbafDVMrbwsUZuVI74nGoysvcexeWSOkJRFfGQ%2FCw%2F8pelwuBiufR9pBXnlaOIGn%2FY5K%205LAd3me8Ll%2Fn4u6vlheVbxALNtRYtnzjfyhA4cGEZgCExPyz5EbutdBsEmg

 

[imEmily]

That likely means you were not logged into the Motorola store. To log in you need an account. If you don’t have an account you need to follow these instructions:

https://knowledgehub.motorolasolutions.com/articledetails/s/view-article?state=hbafDVMrbwsUZuVI74nGoysvcexeWSOkJRFfGQ%2FCw%2F8pelwuBiufR9pBXnlaOIGn%2FY5K%205LAd3me8Ll%2Fn4u6vlheVbxALNtRYtnzjfyhA4cGEZgCExPyz5EbutdBsEmg

Thank you so much for your reply!
I logged in to the Motorola Store, but it seems like I don't have permission.
When I try to download the program, I only see the screen below.
I don't know what to do.
Please help me

 

[oSPANNERo]

Thank you so much for your reply!
I logged in to the Motorola Store, but it seems like I don't have permission.
When I try to download the program, I only see the screen below.
I don't know what to do.
Please help me

I just checked and it’s working for me. I would suggest opening a support ticket with Moto and asking them to look at your permissions in the shop:

 

[imEmily]

I just checked and it’s working for me. I would suggest opening a support ticket with Moto and asking them to look at your permissions in the shop:

View attachment 173889

OK. I'll do as you told me so.
And I will post again about what happened.
Thank you very much for your kind reply.
I hope you have a wonderful day today.

 

[LAFD_firefighter]

OK. I'll do as you told me so.
And I will post again about what happened.
Thank you very much for your kind reply.
I hope you have a wonderful day today.

It’s a pain in the butt for sure. You will have this working soon, don’t give up

 

[Dick33]

I have not found a fix for the bluetooth audio loss with the newer SI500 firmware myself. But it looks like tomsr1971 may have with newer CPS and radio firmware I am thinking ? I can see the new bluetooth feild with CPS ver 33 but it is grayed out.

​

 

[imEmily]

Thank you so much for your help and kindness.
How are you?
I've been very busy with work lately.
and I'm happy to be able to write today.
Finally I found "Si500 Radio Management Administration"
Can I use the Si500 through this program?
Do I have to purchase it?
and I have 2 of Si500s. Should I buy two of these?
The cost is not small, so I want to know for sure before purchasing.
Have a happy day for you